Enterprise Rent-A-Car Review

I have had two experiences with Enterprise and they were mixed based on the locations.

First location was in Bangor Maine and the service was super. I needed an auto for a replacement on insurance and was lacking funds as I was just starting a new job that week. I had called 5 minutes before closing and was told not a problem and come in and "we will take care of everything". This was a very cold winter day and I arrived to find a warm car, ice and snow cleared off. I entered the office which had been closed for 35 minutes and offered a fresh cup of coffee and donuts. The individual had already contacted the insurance company and had my paperwork ready. The associate was not rushed and I still was in and out within 15 minutes.

Second location also in Bangor Maine, I was to rent a car for vacation to Florida. I had used the online site to find an auto and got the rates and with a quote. The auto was varified to be available and I printed the quote and got the children together with baggage and drove into the location.

When I arrived the promised available auto was not available and I was offered a smaller auto for a large discount. The problem was I needed the larger auto due to people who needed to travel. I was then provided an auto larger for the same price. The auto was cold and had to be warmed up, then while in the yard the tire was noticed it was flat. Another auto was started and brought out to warm up.

The checkout proceedure was easy until the destination was mentioned (Florida) and I was informed the auto was not allowed outside New England. I provided the quote and it had not mentioned this fact. The manager had to call and after about 2 hour delay it was approved . They blamed the online site but I felt it was unfair to hold the customer up 2 hours to clear a problem that was caused by Enterprise.