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My family and I take a vacation every summer. We typically fly somewhere...which means we have to rent a car when we get there. I always, always use Enterprise. I have used them several times and have never had a bad experience with them. We have always gotten a very nice car (sometimes even an upgrade without even asking). Their service people are very nice and helpful and will answer any questions we might have. Also, if you're going to have the car for a while and you're going to be doing a lot of driving, I highly suggest purchasing a tank of gas from Enterprise. It's much cheaper that way! Their prices have always been competitive and are typically cheaper than anywhere else. And they almost always have a rental facility right in the airport we are flying into.
The only downside I have ever encountered with Enterprise is the long lines you have to wait in sometimes to check-in and get the car. That is expected, of course....but it doesn't seem to ever be the case at the Hertz or Alamo rental counters. I guess that just means that they don't get much business!!