Edible Arrangements Review

We live in Minnesota, and I placed an order for a same day delivery via online for our daughter in California, who had just had minor surgery. Since it was too early in the morning to call, so I waited until the store opened to see if they received my order and if they could deliver it before 3:00 pm PT. (when my daughter had to leave for a doctor appointment at that time) I spoke to Yvette, and she said no problem. It'll go out in that morning. I called again at 1:30 pm PT and she said it would be there within the hour. But it didn't get there till 3:30 pm - when my daughter was gone. When I called Yvette (who said she was the owner) why she had mislead me on what she could/couldn't do, she said there are no promises as to when deliveries are made - which is contrary to what she said the previous times. Very poor customer service, and worse yet when it comes from the manager of the store. With the economy being what it is, she should be grateful for any business coming her way and treat customers accordingly. Disappointing. No apologies on her part. She was very rude.