Earthlink Reviews

Overall

3.25 of 5 (by 8 users)

Earthlink Review Summary

Our reviewers had mixed emotions when it came to Earthlink’s VOIP service. Let’s look at the positives first, according to one reviewer, Earthling offers “free long distance, voice mail, caller ID, Free call blocking, free online voice mail and more”. On top of that, some reviewers report that they can’t tell the difference between talking on a landline and over the Earthlink VOIP service. Where Earthlink fails, say our reviewers, is in the customer service department, which apparently is outsourced to the Philippines. Reviewers report difficulty communicating with some customer service representatives and claim to have had significant problems when attempting to cancel their service. Want to keep looking? We’ve got Vonage reviews, Time Warner Digital Phone Service Reviews and more!

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	25%

57%

43%

Earthlink Comparison

Most Helpful
Favorable Review

Great savings and great quality!

DEC

2007

We made the change from landline to Voip over a year ago and haven't looked back. I was able to set the whole thing up online and even kept my own phone number. The estimated up to three weeks for the box to arrive and it got here in under a week. The installation was a snap. We did hit a bump... review »

budget conscious, appreciative of good service

Shel785
Daytona Beach, FL

Most Helpful
Critical Review

From excellent DSL service to disfunctional after adding voice

JAN

2009

Earthlink DSL/Voice bungle.

I had only one problem with my DSL line for about 9 years, and that due to a line-person disconnecting me down the street. Then I swallowed the bait. Earthlink offered to bundle my DSL service with a limited minutes voice plan that gave me voice for free. I demanded that...

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practical

disconnected
Seattle, WA

Earthlink Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 6 of 8 sort by: most helpful | date | rating

Does not stand by "trial offer: Will not refund."

willing to pay for quality, pc-user, I believe in honesty, not rich, homeowner, practical, reliant on my phone, budget-conscious

DEC

2007

I've been loyal ELNK Cable user and supporter for 3 1/2 yrs. Two events starting in June 07 make me disgusted and feel very betrayed. In the first, I ordered a VOLP hook-up system & paid $72.27. The items sent did not include speaker set. I learned that my 2 phone jack modem system was inadequate: 3 jacks = needed. Also I found that my existing phones would all have to be replaced (junked) if I got VOLP to work. Despite help from a savvy computer repairshop, I learned VOLP was incompatible with my CPU. I requested a refund and stated this in writing/also via chat. Supposedly a 2nd system...

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doctork
Palm Bay, FL

Earthlink is good enough for us.

Mac user

APR

2008

We've had Earthlink since having our first computer in 1998 (our first computer was an I-Mac and our second computer is an E-Mac). We've always been on dial-up because it allows you to be on-line whether you have cable or not. The biggest annoyance is when the computer decides to hang up on you, but that's not Earthlink's fault. The biggest annoyance about Earthlink (other than not always accommodating Mac users) is that they outsource a number of their customer service calls to the Philippines. Other than that, we see no reason to switch companies or have anything other than dial-up. It's a fraction... review »

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Michelle504
Portland, OR

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great customer service

budget conscious

DEC

2007

Earthlink is a great internet service provider. It has excellent customer service....The staff is extremely curteous. the conncetion is great and the Accelerator is a plus.....I have had no problems so far.... I am very happy with the service. plus there are No unexpected bills ever..

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ajk
Owings Mills, MD

Great internet.

practical, somewhat tech savvy, a pet owner, married, appreciative of good service, a person who enjoys quality

APR

2009

Both my husband and I were back in school for our BS's in Criminal Justice. We took the entire program on-line and only had one problem with our internet that entire time. The service department was great when we did have a problem.

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peternsteph
San Jacinto, CA

more expensive than the rest havn't changed yet. hate talking t

APR

2008

Earthlink is expensive. I hate talking to people i can't understand their english and every time they respond to an answer or question they say, I am sorry Mr so and so, repeating your name every time you speak.

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collura
Van Nuys, CA

Slow dial-up, horrible customer service and a pain to cancel.

JAN

2008

I had earthlink as my service provider for over 10 years. I finally had DSL available to me so I switched to AT&T Yahoo DSL. I called Earthlink to cancel my service and had nothing but problems having them cancel my service and stop charging my credit card. It took over 2 months of phone calls to customer service, who spoke broken english and instant messaging their customer service and I was still charged at the next billing cycle. I finally called my credit card co. to have the charge disputted. What a pain. I'd never recomend Earthlink to anyone!!!