E-Z Rent-A-Car Review

This is a review of my rental experience from EZ Rent-a-Car in mid-2009. Got a great deal on the car. 

Then, about 3 months later they put 3, $50 charges on my credit card for toll violations. Then, I got a letter in the mail explaining why. It ends up that the city where I rented the car has an arrangement with the rental car companies that visitors who do not have cash to pay tolls can drive through anyway and it will be charged to the rental car company which then passes the fee on to you. Since I had no cash and had no idea that the only roads out of the airport were toll (no one at EZ had let me know this), I did as the toll attendant advised and drove on through with the full expectation that I would be charged (plus probably a small service fee from E-Z). Then the charges showed up on my card along with toll fines of $320! I immediately called the state where I drove the car and they reduced the fines to $40 (but said if I had called 1 day later they would not have been able to)- they also said that they sent a first notice months ago for $4. EZ Rent a Car did not notify me of this, did not charge my card, or anything. They waited until the 2nd notice which carries heavy fines and then charged me $150 for their "troubles". The person I spoke with at the State toll office said that this was normal for EZ Rent a Car and that they had a large number of toll fines piled up for their cars- they are doing this to many customers (and I noticed that most of their locations are on or near toll roads)! I could get NO ONE to answer the phone at any number I could find for EZ Rent-a-Car. DO NOT RENT FROM THIS COMPANY.