Drugstore.com Review

www.drugstore.com

Overall 3.79 of 5 view all 14 reviews

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Magikcat13
Washington, DC

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Wide range of products, decnet prices, and great cust. service.

Every day computer user, an avid online shopper, a bargain hunter, a comparison shopper, budget conscious, value conscious

Pros

fast customer service, 5 percent cash back on every order, free shipping over $49, huge inventory, easy navigation, lots of sales, free gifts, etc.

FEB

2008

I've been shopping at Drugstore.com for quite some time now. With the free shipping options and vast array of products, I am able to catch sales and save money on these items. They are also partnered with MyPoints and Upromise, so each time you buy credit is given to you. Those few pennies going to my student loans are a lifesaver.

I have only had one problem with them in the past, but it was a huge one. I have ordered almost everything and anything from this company without problem so I decided to order some Fabreeze. When I got the box it was completely soaked and the bottle was 3/4 empty. The box was ruined and all of the contents were soaked in chemicals and unusable. The packer not only didn't bother to include any air bags (as they usually do), but also didn't even bother to include the invoice! Being after business hours (and not expecting an response for a couple of days) I sent a rather irritated email to their customer service.

Three or four hours later there was a knock on our door. It was a fireman, who was later joined by two more firemen and a police officer. The UPS carrier had reported it as a suspicious package and they were investigating the possible terrorist threat! Luckily I saved the box and all of its contents and was able to show them, no it was not a bomb it was simply a very poor case of packing. Needless to say not the impression I wanted to make to my new neighbors. I sent another, much more irritated email.

The next morning when I woke up there were two emails with extensive apologies. I was given a full refund for the ruined items in the shipment. Some of the products fell under their 100% satisfaction guarantee on facial products and we were able to send them back for replacements.

I had never had a problem with a shipment prior, and haven't since this incident. Throughout Drugstore.com has been a great company that was truly interested in customer satisfaction.