4.2
9 reviews
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Pet Care Websites
DrsFosterSmith.com

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DrsFosterSmith.com
 
4.2

(based on 9 reviews)

Ratings Distribution

  • 5 Stars

     

    (6)

  • 4 Stars

     

    (1)

  • 3 Stars

     

    (1)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (1)

89%

of respondents would recommend this to a friend.

Reviewed by 9 customers

Displaying reviews 1-9

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5.0

Good for cats and birds!

By 

from Liberty, KY

Comments about DrsFosterSmith.com:

We buy for them all the time for our cats and especially my birds. We now live very far from the city, so it's hard to get good and fresh bird supplies without paying a premium, so we've found that for most items, this company has a good collection of items that we like and that are fairly priced. You can't find most of their items cheaper unless you're lucky enough to find them in a local store, and most of their stuff is hard to find in person.

Ease of Use
No problem using the site. However, I do have to say that during the past few years they've started separating their division (based on animals) so that you can't combine orders for fish, cats, and birds and use the total as if it's all coming from one place to qualify for cheaper shipping. So to compensate for that, I only buy when item are deeply discounted and/or on sale at really, really good discounts.

Product Selection
Very good and diversified. I can find most anything I want with this company.

Product Pricing
A little high for some things, but they're not available to me any other way.

Customer Service
I got an item I was upset about one or two times, and they instantly gave me a credit (and let me keep the product) with no questions asked. One of the items, in fact, they changed the description of in the catalog because I had complained that it had been measured incorrectly!

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5.0

This website is awesome!

By 

from USA

Comments about DrsFosterSmith.com:

I ordered from Drs. Foster and Smith for the first time about two weeks ago. I bought 40 pounds of the Drs. Foster and Smith brand ferret food to switch my 4 ferrets over to. The items shipped the next day and arrived within two days! Not to mention that my ferrets absolutely love the food and are so happy! Their fur is a lot softer and they have more energy. I would recommend this website to anyone with pets! They also run good promotion codes and offer a small discount if you get an auto delivery.

(1 of 1 customers found this review helpful)

 
4.0

All in one spot :)

By 

from Brainerd, MN

Comments about DrsFosterSmith.com:

One of the best parts about dr foster and smith is that no matter what I am looking for normaly I can find it.They have so many different catagories on there website. And not just for cats and dogs either. They have a big selection for other animals also. I have ordered numerous times from them for my three dogs. They have a great selection of dog treats and misc items that are hard to find other places. Dr foster and smith will also fill perscriptions from your vet and it is really easy. They have an extensive library of articles written to help pet owners, and give great advice. They have great customer service before you order and also after you order. they are great if you have a problem with your order or other concerns. They stay intouch with you also once you order and let you know your shipping info too. My favorite part is all the christmas puppy gifts, great selection!

 
5.0

FosterSmith Never let me down

By 

from Flint, TX

Comments about DrsFosterSmith.com:

Have been using the website to purchase my pet supplies for over 2 years now. I got tired of paying the price at the vet/vet supply site that were sometimes twice the price that I can get items on Drs. Foster and Smith site. I have been amazed at the amount of money I can save on heartworm meds, tick and flea meds, prescription shampoo, and various snacks that my dogs favor. I save over fifty dollars on heartworm/flea medicine alone. The snacks my dogs love are usually out of stock or discontinued by local pet stores but I can always find them at Foster and Smith and usually at a discounted price compared to name brand pet stores. The best thing about Foster/Smith is the fact that I always get free shipping. To qualify, you have to spend $49 or more or it is always free if buying heartworm/flea & tick medicine. Then it is delivered right to your front door so that you don't waste gasoline driving to the namebrand pet store only to find that they are out of your product. Foster/Smith will call your vet if you need a prescription med and you don't have to mess with anything to get it done. I love Doctors Foster and Smith.

 
5.0

Outstanding website

By 

from USA

Comments about DrsFosterSmith.com:

This website has everything you need for pets; cats and dogs among them. There are two cats in the household and I enjoy ordering products for them through this website. They are punctual with orders and customer service is great. This website is geared towards all types of animals, which includes even horses for those who have them.

(2 of 3 customers found this review helpful)

 
5.0

Great prices on many pet supplies!!

By 

from Warren, MI

Comments about DrsFosterSmith.com:

Fish supplies are REALLY inexpensive, especially filter cartrigdes.  Even including shipping, I can get 12 "Rite Size C" filters for under $30.  If I were to buy the same at a pet supply shop, I'd be paying nearly twice that!  Also excellent prices on flea prevention products!

(1 of 1 customers found this review helpful)

 
1.0

Coupon Bait and Switch Loses Good Customer

By 

from Richland, WA

Comments about DrsFosterSmith.com:

Today, this firm just lost a good customer over a $5 online coupon.

I went online to order refills of my dog's prescription medicine, and used an online coupon.  The Web site accepted the coupon, and priced my order with the discount.  I authorized payment to PayPal based on that amount.

Later, I received an email from "customer service" telling me that the coupon had expired and that I owed an additional $5 for my order.  Problem is, I used Paypal--and had no way to increase the amount authorized after the order was placed.

Contacting Customer Support just wasted about an hour of my time, because even the rep didn't know what to do in this situation.  

My dog can't wait for her meds while this firm sorts it out, so I cancelled the order and went elsewhere for her prescription.

Bottom line:  if an online coupon is expired, I expect the Web site to reject it.  If the site accepts it and applies it to an order--and if you PAY based on that acceptance--I expect DrsFosterSmith.com to honor it.  

Big waste of time, poor customer service.

(4 of 5 customers found this review helpful)

 
5.0

Some of Your Best Friend's Best Friends!

By 

from Oak Park, IL

Comments about DrsFosterSmith.com:

It may be that you have been adopted by a dog or cat (undoubtedly this is the way your pet sees it!) and are wondering what kind of humble, adoring tribute to offer your furry little owner for the holiday season ...  Well, ***Doctors Foster and Smith (DrsFosterSmith.com)*** have some suggestions.  As doctors of veterinary medicine and purveyors of quality necessities and luxuries for you and your pets, they have spent the last 25 years developing an amazing selection of gifts for pets and their owners.  Currently, a "*Drs' Special Sale*" is raging and here are a few selections from their catalog:

**For Pets: **

Even Santa couldn't come up with more toys and playthings for your dog or cat (or you!)

Every possible kind of snack a dog or cat could possibly want, ranging from luscious cookies and biscuits to Sweet Potato Treats, mouthwatering rawhide bones and delicious dried meat or fish chewables. 

A seemingly bottomless variety of coats, sweaters, costumes, and other accessories modeled for catalog photos by some of the saddest looking creatures I have ever seen.  It has long been my opinion that dogs and cats are less than thrilled about being elaborately attired but these little clothes are awfully cute and may be a necessity if you live in frigid places.  (My friend's Sheltie wasn't crazy about the little boots I bought her last year but they might have helped to protect her tender little feet from the snow and salt on those wintery walks she was determined to take.)

A complete selection of leashes, collars, and identification tags to help keep pets safe and make it easier for their humans to take command of a situation.

A collection of warm, luxurious beds for pets to relax in.

On a less festive but just as crucial note, Drs. Foster and Smith also carry a complete line of medicines, vitamin supplements, and everything you need to provide your dog or cat (or other type of pet) with a healthy balanced diet and exercise regimen.

**For human beings who belong to pets:**

2009 Wall Calendars representing 65 different types of dogs and puppies, (including hard-to-find American Pit Bull).

Matching drinking mugs for owners and food or water dishes for their pets.

Luxuriant "throws" embossed with pictures of various breeds or actual photos of a person's own pet.

Pet-oriented Christmas tree decorations, including a "Pawprint Ornament" kit which requires "no mixing, baking, painting, or mess."

Dog Lovers' Key Chains representing 18 popular breeds.

**MY VIEWPOINT:**

It's almost impossible to list here all the things available for pets and their owners at this wonderful website.  Some of the items are a little pricey but there are prices here for everyone.  Shipping costs are not cheap either but this is true of most mail or Internet purchases nowadays.  If you belong to a pet or love somebody who does, then ***DrsFosterSmith.com*** is the website for you.  If dogs and cats really are "Man's Best Friends" then the kindly ***Drs. Foster and Smith*** have to be counted among **"Man's Best Friends' best friends."**

 

 

 

 

 

 

 

(4 of 4 customers found this review helpful)

 
3.0

Great place for supplies for any pet

By 

from White Lake, MI

Comments about DrsFosterSmith.com:

I first started using this site to buy ferret supplies.  The site that I usually used partnered with Drs. Foster and Smith.  That actually made it easier to buy products for all of my pets at the same time.

This site has a great selection of supplies for any pet.  They have competitive prices too.  Since I started ordering from them I get small catalogs and some emails to alert me of sales and specials.  The shipping is really fast, I've only waited 2 or 3 days at a time for my shipments.

The only thing I don't like about this site is they don't have any deals on shipping.  Most sites offer free shipping after spending a certain amount of money.  Not this one.  If I'm going to buy online, I usually try to get the most for my money, and if I have to buy more supplies (that I'll need anyway) to save on shipping then that's what I'll do.  I wish this site would catch on, they'd probably get more sales this way.  Now I only buy the things i can't get in the stores near me.  All of the other supplies I get while I'm out buying other items.

I do recommend this site to anyone who buys their pets "special" items that are hard to find in regular brick and mortar stores.  Also, since the prices are competitive it is worth comparing prices at this site when shopping for supplies.

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