Dr. Benjamin Fiss - Chicago, IL Review

919 N Michigan Ave • Chicago, IL 60611
312-951-5230 • www.drfiss.com

Overall 3.29 of 5 view all 7 reviews

ChiLuv
Chicago, IL

Do NOT go here!

healthy teeth

Pros

Beautiful Office

Cons

Rude staff, Staff not knowledgeable, Extremely long wait, Made me feel VERY uncomfortable, All around horrible experience

OCT

2008

Dr. Benjamin Fiss - Chicago, IL —

My experience at Dr. Fiss' office was horrible!

I was in the waiting room for nearly 45 minutes as a first-time patient. You'd think they'd treat their new patients well so they'd come back. When I FINALLY got in, my hygienist was such a B$%*#! I probably brush and floss 3 times a day and take very, very good care of my teeth. I am always told how beautiful, straight, and white they are. The hygienist was so rough on my poor teeth, they were sore for two weeks! She was literally carving my gums and shoving insane amounts of floss between my teeth. Then, she had the audacity to ask me why I kept bleeding - repeatedly. I tried to be cordial, but finally I blurted out "I'm much more gentle on my teeth!" Then, I had to wait for Dr. Fiss to come examine my teeth for 50 minutes! Then he sat there asking me if I had ever considered veneers! I'm 26 years old! My teeth sometimes get mistaken for veneers, there is no way I need them!

When I made my appointment, I asked if they accepted my dental insurance and they assured me they did. When I got to the office, I asked the 13 year old receptionist if they accepted my insurance and she said they did. When I sat in the chair, I asked the hygienist if they accepted my insurance and she assured me they did. About a month after my appointment, I got a bill from the dentist with an attached note from the insurance company saying he wasn't enrolled in their network and that I was responsible for the bill.

So now I guess I know how he can afford to have an office above the Louis Vuitton store on Michigan Ave. - Can anyone say SCAM ARTIST???

Dr. Benjamin Fiss - Chicago, IL is not recommended by ChiLuv

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Comments about ChiLuv’s Review

I regret hearing about your experience in my practice. I pride myself on the courtesy, knowledge and kindness of my staff. My front desk is extremely knowledgeable on insurance and benefits. We always try and help each patient out with their benefits and help them understand their coverage, as well as receive the most coverage for treatment. We also submit claims on behalf of our patients, and only ask them to pay their portion. Most practices have the patient pay at the time of service and leave the claim submission to the patient. Occasionally, the patient is misinformed about their coverage by the insurance company itself. We CANNOT BE HELD RESPONSIBLE FOR INCORRECT INFORMATION. At the end of the day, patients are responsible for THEIR benefits, and any information that we provide is simply a courtesy and not our responsibility. As far as my hygienists are concerned, I am very proud of my staff, and receive nothing but high reviews on their patient care. I get daily feedback from patients on how thorough and gentle their cleanings are, as well as how helpful the hygienists are. On a final note, there is no possible way that my staff made anyone wait 45 minutes in the waiting room, since my hygienists are allotted one hour per patient and keep a timely schedule. Occasionally someone runs a few minutes behind, but NEVER that long. We realize that our patients have obligations other than coming to our practice and always try to be respectful of everyone's time.