I have very thick hair that seems to be dry during some months of the year. I have always been a fan of Dove products and have frequently used them in my life. I find them to be inexpensive and reliable and easy-to-find. I was so very dissappointed when I bought and used the Dove Moisture-Rich conditioner for dry hair. I used the shampoo and it seemed to get my hair squeaky-clean. I finished up with the Dove conditioner and let it set in my hair for a couple minutes for my hair to absorb all the conditioner. After I washed it out, my hair was a tangly, unconditioned mess. It felt like I hadn't used conditioner at all. I thought that I may not used enough, so I did another round. Same result. I was so frightened to use a pick on my hair and quickly ran another brand conditioner through my hair. Finally, it worked. I was so disappointed by this product. I threw the rest of the product in the trash. I will never use it again.