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I had been a frequent user of Dollar car services - at least until this last trip. They charged for extra insurance and when I questioned them they told me the charge wasn't for insurance, it was the regular base rate. When I received the receipt for checking the car back in the code on the receipt matched the insurance code. They have refused to refund the extra insurance saying I used it and I initialed it (I actually did not initial it) and that I didn't inform them before taking the car out of the lot that it was wrong. I handle travel for many companies and have discontinued any contracts I have with Dollar. I would not recommend using them. If you do - keep an eye on what they're charging you for, more than likely they are charging you for services you don't need or want.
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