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Dollar Rent A Car

Dollar Rent A Car Review



Overall 2.50 of 5 view all 22 reviews




Customer service is not their strong point
1 star rating

appreciative of good service, love to travel, not rich, budget-conscious, daily driver, a travel & lifestyles writer, a frequent traveler, Business traveler
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Pros

    Cheap daily rates

Cons
    Customer service is sub-par, Request not granted, Charged for extra insurance

DEC
14
2007

I had been a frequent user of Dollar car services - at least until this last trip.  They charged for extra insurance and when I questioned them they told me the charge wasn't for insurance, it was the regular base rate.  When I received the receipt for checking the car back in the code on the receipt matched the insurance code.  They have refused to refund the extra insurance saying I used it and I initialed it (I actually did not initial it) and that I didn't inform them before taking the car out of the lot that it was wrong.  I handle travel for many companies and have discontinued any contracts I have with Dollar.  I would not recommend using them.  If you do - keep an eye on what they're charging you for, more than likely they are charging you for services you don't need or want.

 

I_thumb_down Dollar Rent A Car is not recommended by AryaStark

D
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