Dollar Rent A Car Review

If you value your time, I strongly suggest you do not use Dollar car rental, at least in San Diego.  When we showed up, they were serving people who had been waiting in line for 2 hours.  Everyone already had a reservation, and was just trying to pick up a car.  It took us 1 ½ hours to get to the counter.  When we returned our car, we talked to people in the line, and they had been waiting over an hour.  You can walk to other car rental places, and their wait time was about 10 minutes.  The others were out of cars.  Part of the delay is that people kept coming back because the trouble lights were on in the vehicles they rented, or there was a lot of garbage still all over the car.  Even though there was a huge line, people kept leaving the desk, and going upstairs.  They would be gone for 20 minutes, come back down, serve a couple people, and then disappear again for 20 minutes.  You would see them leave, and wonder around in the parking lot, laughing and talking on the phone.

When I did get my van, there was a damaged taillight.  I pointed it out, and they told me as long as I marked it on the sheet it would be fine.  When I came back, first I found out they didn't put down the pre-paid tank of gas I asked for, so they charged me for an empty tank.  Then they told me they were going to charge me for the taillight.  If I didn't have the original receipt, they would have charged me.  They still passed it on to the insurance company that came after me.  I had to again prove to them I had marked it before I took the vehicle.

These people are very unprofessional, and should be avoided.