Autos Baby Beauty Books Computers Education Electronics Health Home & Garden Local Places Movies Pets Travel Web Sites more…
Dish network

Dish network Review



Overall 3.15 of 5 view all 124 reviews



they will send you to collections!
1 star rating

not rich, DVR addicted, noticing the details, on a tight budget, parent, married, experienced parent, looking for value
show all »
Pros

    the DVR rocks!, Costs less than cable

Cons
    Contract if you lease equipment, Very bad customer service, Billing & tech support are hard to reach, customer service sucks, overcharges at contract end, can lose signal in high wind and rain, IT CAN COST AS MUCH AS CABLE, BAD REPRESENTATION, crappy customer service

APR
17
2008

We have had dish for about 5 years now.. and have moved about 5 times (military) .. At first it was great. but in the last year it has gone to crap!We were told several times we would not be charged the $99 dish mover  .. we tell them we are moving.. and "it will be a charge of $99" is what we were told.so we just canceled in my husbadns name and turned it on in my moms name...

we cancelled but they didn't disconnect service for 3 months! even though they had received the DVR box back and everything. they sent a bill , I called and said hey you screwed up send me corrected bill. the nexyt month I got a bill from a collection agency for it! I paid the correct amount but the next month (march) they still posted it on my husbands credit report. I have disputed it as never having been late but it will be months before its off his report. its hurting his score and we are going to try and buy a house in July :-(

they also tried to charge an early cancellation fee, my husband is active duty military! we are not supposed to be charged at all.

 thats not even the end of it.

 to get service at new house we had schedualed an appointment. they guy claimed he couldn't get to my house because it was blocked off, I said got the other way and told him how to go ... 30 minutes later he still wasn't here so I called and a rep told me he was unable to reach my home and moved on to another service call. they could come out again 2 days later :-0 .

I was pissed! the guy (who spoke really bad english) flat out lied (my street was not blocked I checked both ways) and the best they could do was send someone in 2 more days?

We had winds and service went out, called ... had to pay $29.99 even thought the tech said it wasn't screwed in properly to begin with! ohh and when we signed up for the 5.99 dish protection we were told we would be charged for servoce calls, but low and behold $29.99 was on our bill and they would not remove it.

 

when this contract is up we are cancelling our service

 

I_thumb_down Dish network is not recommended by marinesfamily


1
helpful
vote
Did you find this review helpful?
Review inappropriate?




I_comment_shdw24 Comments about marinesfamily’s Review



LadyMagic wrote on May 11, 2008 at 5:46PM


Sorry you had such a hard time. Bet you'll be glad to be done with that company.