Direct TV

Direct TV Review



Overall 2.54 of 5 view all 39 reviews
 




reviewer
raj201
Elyria, OH

Frustrating customer service

1 star rating

Pros

    nice picture

Cons
    Unreliable, hard sell techinques, less than truthful sales pitch, Downtime, customer service

MAY
29
2009

Direct TV — 

I've had DTV for about three years now.  On average I have video/audio issues every 3 months.  I resisted purchasing their service protection plan until recently.  Over the past 4 weeks I have lost picture and audio 1 or 2 times daily requiring the receiver to be re-booted.  After the initial 3 phone calls I finally consented to the service protection plan $6/month after I was told that any further issues would require a tech visit.  Next phone call the explanation was it was a faulty software issue and a tech would not be able to fix the issue.  I continue to have audio/video issues that require daily re-booting of receiver.  In retrospect I would not recommend DTV.  The faulty software issues combined with weather outages and loss of satellite signals make the increase price of cable worth it.

 

Last edited on May 29, 2009



I_thumb_down Direct TV is not recommended by raj201

3
helpful
votes
Did you find this review helpful?
 
 
 




I_comment_shdw24 Comments about raj201’s Review