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DIRECTV

DIRECTV Review



Overall 3.38 of 5 view all 218 reviews




I have come to loathe DirectTV
1 star rating

Tivo Loyalist
Cons
    HORRIBLE customer service, Constant Problems

MAY
14
2007

 

Five years ago we installed DirectTV.  To be honest, I am not even sure why.  We purchased the Sony DirectTV/Tivo receiver and the lifetime package to Tivo.  I have spent at least 20 hours of my life on the phone with DirectTV trying to diagnose why our signal is spotty.  Whenever it rains and even gets a little cloudy we lose reception. The frustrating part is that it goes in and out.  

Also, you should know that the DirectTV system relies on being able dial out.  For some unknowable reason, one of our units (we have three) has not dialed out for 300+ days.

The only reason I have stuck with them is because of the Tivo lifetime deal which we will lose if we buy another unit.  However, after not being able to watch the Sopranos or The Daily Show Tonight and having suffered through years of inconsistent service, I am at the end of my rope.

I am getting Comcast Digital Cable tomorrow. 

 

I have heard that people get DirectTV for the sports packages (which I don't care about) or for the HD channels.  I say don't bother.  It is the equivalent of buying a race car that is constantly breaking down.  At a minimum I want reliable reception.  If you can't deliver that, forget about the bells and whistles.

I_thumb_down DIRECTV is not recommended by Matt

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I_comment_shdw24 Comments about Matt’s Review



llcook00 wrote on Apr 17, 2008 at 6:12PM


I could not agree with you more Matt!!....I loathe DirectTV....I had nothing but problems starting with the installation, the DVR player, customer service, being charged for options that I didn't order--the list goes on....I cannot believe I left my cable provider for this company---my cable never went out once in the 15 years I had it....Right now I am almost a year into a locked in 2 year contract (because I have an HD package) but as soon as the 2 year commitment is over---I'm going back to cable!!!!....Lisa


CyndiA wrote on May 17, 2007 at 7:50AM


I guess I'm glad I stuck with cable.