DIRECTV Review

Overall 3.20 of 5 view all 260 reviews

melgel
Los Angeles, CA

Do the installers speak English? NO!

somewhat tech savvy, computer literate, will pay for quality

Pros

Price Comparable to Cable

Cons

HORRIBLE customer service, Constant Problems

JAN

2008

Reps came and had a hard time grasping that I was switching from dishnetwork to directv. They were unable to answer any questions due to language barrior. This was slightly frustrating. But not nearly as frustrating as when I realized they took an important part form the previous satellite provider...a piece I needed to return or be charged 200+ dollars. After several calls I was finally able to get the piece back and close the account with the old provider. Directv had a hands off a approach to this since they sub out work to a company that also subs out the work...they were very hands off when I was having a problem which was tantamount to theft! I was disappointed and was not offered any help. service seems to be OK...The DVR is acting up which I now must delete everything I've recorded and it may or may not make it right. Tech Support seems to be nonexistent.