I'll make this simple and to the point. I was the first to return my car that day. I left my ear buds in the car (you know, for hands free talking on the cell phone). While on the shuttle to the terminal, I called and asked if they could get them and mail them to me. They said they have them and would. Of course I got the name of the guy I talked to. Well after about a month of calling and asking about them, escalating it to the General Manager, I was told that they would credit my credit card for the amount of the ear buds. I get my statement and they DID credit my account!! Great! Then I look and they charged me for them also!?!?! It also happened that I got my ear buds in the mail THAT day. Wow! Ok, Cool. They did what they said they would. I'll rent from them again. I make my reservation, got to the office, stand in line for about 20 min. give the clerk my license and I'm told that he can't rent to me. Of course I'm confused and pissed. Give me the manager! The manager comes over with an 'I want to help you' look on his face. He types in my license number and he said, "Oh, you're on our 'do not rent to' list". It's a list of problem customers that we don't want to rent to anymore. Who else is on this list? Is it just for people of a certain race? Religion? Nationality? Sounds like discrimination to me.