Delta Airlines Review

I recently traveled to Florida on a business trip.  On the way home I flew Delta airlines and received the worst customer service ever.

The plane was held on the run way by the air traffic controllers for 2 hours.  I missed my connecting flight. When I asked the counter person what I was to do; I was told that they would not put me up in a hotel or give me vouchers for food. (Ironically they gave the two women ahead of me hotel and food vouchers.)

I arrived at the next destination of my flight at 1:30 am. Laurguardia airport. A ticket agent told me that to catch my 7:30 am flight I would have to go to the United Airlines Terminal. My luggage was obviously not available. (It was still in Ohio) so I did not have access to my winter coat or flat shoes. I was still dress in business attire. I waited outside for a shuttle to bring me to the terminal in 30 degree weather at 2:30 am.  At 4:30 I was allowed to stand in line for my ticket information (because Delta had booked me with a different airline to get to Vermont I had to get tickets from that airline.  When I arrived at the counter I was told that I did not have a reservation with United. I immediately called the 800 for Delta.  The person on the other end of the phone told me I did have a reservation with United and eventually hung up on me. I decided to go over to Delta and speak to someone face to face. When I arrive at Delta I had to wait 30 minutes in line because it was already busy.  When I got to the counter I started to explain my dilema. The ticket agent grabbed the iteneray out of my had looked at it, flung it back at me and said that I was United Airline problem now. She did not look at me; she did not pull my name up to see my status. 

Just as I was about to explode a nice gentleman told me that USAirways was the only flight he knew of that flew to Vermont in the morning. He directed me to them.

A few days after this event; I contacted Delta customer service. I was only offered a small gesture voucher.  I told them they could keep their gesture and I would find everyway possible to tell this story.