Delta Airlines Review

Overall 2.99 of 5 view all 99 reviews

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Lulio
Norman, OK

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Wonderful customerservice made trip less stressful

a frequent flyer, love to travel, budget-conscious traveler, a woman, tall

Pros

flight attendants polite, professional crew, pilots kept us informed, gadgets to watch TV on some planes, they give you meals

Cons

no free movies on long flight, pricey

NOV

2007

I haven't flown Delta for a long time mostly because they tend to be a more expensive airline on the routes I fly but last summer I found myself flying from the Philadelphia to San Luis Obispo, a small regional airport and Delta was one of the few that flew there. When I got to the airport I discovered that my first flight was delayed which would make me miss my 2nd flight (though that didn't matter since that one got cancelled). The ticket agent was extremely wonderful and while the computer automatically rebooked me onto another series of flight that would have included an extra flight, both of us thought that was a bit crazy and she worked really hard to find another route. She was quickly able to find another route with the same amount of flights that got in just a few hours later. She was very friendly and extremely helpful. Because my flight out of Philly would be leaving later than the original she gave me a meal voucher that allowed me to get a free lunch in the airport. When I had some delays on the flight back the ticket agents were also extemely friendly and helpful. I know some other people have commented on rude agents but I found that if you treat them with respect they are really friendly. These delays were not their fault so there is no reason to take it out on them. It's sort of common sense, if you are calm and courteuous to them they will be helpful and friendly back.

The flights themselves were nice and the long flight from JFK to LAX was wonderful. There was food served and they had screens in every headrest. Besides movie options (although none of them were free) there were also TV channels you could pick from and a really fun trivia game where you played against other passengers.

After this flight I would definitely fly them again!

Last edited on Nov 20, 2007