Dell XPS M1530 Laptop Review

The hard drive is not made by Dell. It's probably made by Seagate /Maxtor, Western Digital, Hitachi or Samsung. When it comes to laptops, neither Dell nor HP make any of their own. They're all made by Clevo, Compal, Quanta or whichever of the big 5 gets the contract for that model. The only big company that makes their own laptops is Lenovo.

Dell gets the most complaints because over the past 10 years they've sold the most PCs (by far). Everyone sells lemons from time-to-time. Sorry you seemed to have ended up with one. My brother and I both have the XPS M1530 and both are still working just fine, now upgraded to Windows 7. Dell is no worse than HP by any measure, and I say that even though my cousin is manages the Staples account for HP.

By the way, did you call the XPS line for customer service? It's a separate line and it goes to Texas rather than India. Short of having a business account, the XPS service line is the best there is for a regular consumer.