Dell XPS M1330 Laptop Review

I would like to tell you my Dell horror story.

The first week in March, 2009, I called support and was told I needed a new motherboard. The technician came out the next week to replace the motherboard and my laptop was worse than before. I was told I had to send my laptop back to Dell. Now, I travel for work and am in a different city every week. I informed the tech that before my laptop was shipped back that someone would need to call me to verify which city I would be in; the tech said he would put a note on my account. I was also told at that time that it should take 5-10 days. So a box was sent to NYC. Well it didn't arrive in time. So I called back and was told they couldn't send out a new box until the old one had been delivered. So I called back a couple of days later. At that time the address was changed to Spokane. I patiently wait until Thursday and the box did not arrive. When I called support I was told that the previous tech had entered it wrong and the supervisor canceled it. Now how does a supervisor cancel something and not have it done right or call me? I then requested the shipping address to ship my laptop back so I could just get my laptop fixed. The tech emailed me the shipping label. I took the label and my laptop to the UPS store and shipped it on March 26th. A week later I called for a status; I wanted to make sure it was shipped to the correct city. I was told there was no status and to be patient. I called every other day with the same results. After 10 days I realized there was something wrong, so I asking the techs to dig deeper with no results. I even had a tech hang up on me when I insisted on speaking with someone who could help me. I started getting passed around like a hot potato. Every time I was transferred I was promised the next person could help me; that was a lie. I was also put back into a queue with each transfer. At one point I was transferred to Finance; my laptop was not financed. Another time I was transferred to the Credit Card Department. At some point I was told my laptop was sent to the wrong address and had not been fixed yet. I asked to have my laptop moved to the top of the list; the supervisor said he would email the correct department. Five times I was promised a call back; I have yet to receive one. I have spent hours and hours on the phone with Dell with no results. I later find out that my laptop was lost; yet no one ever called me to make it right. Again, I'm transferred time and time again. Finally I'm told that a replacement laptop will be sent to me in 1-16 days. Since I'm in a different city every week, I need the shipping time narrowed a little more. You would think that after all Dell has put me through, the least you could do is to send my laptop to the address where I will be.

One of the people I told my story to said he had a similar experience. He said he would never purchase another Dell product. He loves his MAC.

This is absolutely the worst customer service experience I have ever had!