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33% |
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Dell Service plans/Warranties Comparison
Most HelpfulFavorable Review
Most HelpfulCritical Review
Dell Service plans/Warranties Ratings and Reviews
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To the Point
There are a couple of things I've learned over the years. One is when the warranty on my car is up, it's time to trade it in. The next thing I've learned is when the warranty on my computer is up it is time to get a new computer.
A Closer View
Back in October my computer was very sick. I found "The Dell On Call" support system from the website and called.
From the website dell.com
"We provide solutions that help you Setup, Maintain and Protect your PC. We are here to help with your "how to" questions and we'll diagnose your common PC problems like spyware.
Why Use Dell On Call?
Who...
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Bought a DELL INSPIRON 531S DESKTOP PC! Having numerous problems with it, Weeks of tech support supposedly fixing the computer, but only making it worse. They told us they could not send a tech out to fix it until they diagnosed the problem, However, that is not what our warranty said and what we paid for. It is less than 2 months old, DELL will not honor the warranty I purchased and they won't fix the PC. On top of that they want me to pay more for support if I want support or help from a person working in the UNITED STATES OR CANADA. This information was not presented to us at...
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After purchasing a Netgear ADSL dual band wireless rouuter from Dell, they give you 21 days to turn it back in if there was a problem. Well, while it came I was out of the state dealing with funerals and grieving families, when I got home, there were no wires in the gray plug for the phone line. NONE. The equipment was completely faulty, however dell tells me it is none of their concern since it isn't a dell product.
Why carry other brands which granted are still under warranty that you cannot return due to faulty equipment? I called netgear and was on hold for 1 hour after explaining to the...
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But i decided to buy one, and to this date have used it twice.
Once when the DVD player stopped working they cam and put a new one in did not cost me anything.
the second time i was sitting by the pool in the back yard and one of my grandkids had a accident. lets say there was nothing salvageable about it.
and dell service rep. called the repair house. I sent it to them, and with in a week had it back
and it looked like a new on did not have any of my info but the hard drive was also not salvageable.... read full review »
