Dell Service plans/Warranties Review

Overall 2.80 of 5 view all 5 reviews

nebulamystic
Trent, TX

Nothing like being ignored on the phone 1 hour

pc-user, cost-conscious, a graphics pro, a PC User, not rich, budget conscious, Every day computer user, looking for durability

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Pros

a human eventually gets on the phone

Cons

Slow customer service, no resolution, disrespect to the customer, cannot understand the customer service, Don't always fix problem the first time, Shouldn't need it in the first place, Time-consuming, Expensive

JUL

2009

After purchasing a Netgear ADSL dual band wireless rouuter from Dell, they give you 21 days to turn it back in if there was a problem. Well, while it came I was out of the state dealing with funerals and grieving families, when I got home, there were no wires in the gray plug for the phone line. NONE. The equipment was completely faulty, however dell tells me it is none of their concern since it isn't a dell product.

Why carry other brands which granted are still under warranty that you cannot return due to faulty equipment? I called netgear and was on hold for 1 hour after explaining to the guy 10 times I knew how to plug in a telephone wire and there were no metal receivers on their mode. He literally put me on hold for 1 hour and I finally hung up. This product is under warranty but no one seems to take that into consideration.

Beware of the return policies for dell, some are only 15 days! Their customer service sucks too. Dell never has a solution and getting one out of them is a rarity. They always have an excuse and it usually falls on the fault of the consumer.

BUYER BEWARE OF BOTH NETGEAR AND DELL!!!