Dell Online

Dell Online Review


www.dell.com



Overall 3.63 of 5 view all 30 reviews
 




reviewer
JustJennie
Calabasas, CA

great price isn't worth the aggravation.

2 star rating

an avid online shopper
Pros

    great buy, custom built computers

Cons
    too much hassle, frustrating customer support, poor communication after the sale, delays

FEB
26
2008

Dell Online  — 

When I needed a new laptop, the truth was that I couldn't beat the unbelievable prices that Dell offered.  I was also able to take advantage of an offer of an all-in-one color printer, scanner, copier for less than $50. 

I did have difficulty deciding which software, features, etc. were right for me and in the end I got a laptop with far too little memory, that within a year I needed to buy additional memory just to operate programs.

Additionally, when my AIO printer suddenly broke after approximately 6 months, I had the most impossible time trying to contact customer service and tech support and when I finally did get through; I spent a number of hours on the phone explaining the issue, only to then be told that it was a hardware malfunction and I would need to purchase a new printer! When I inquired as to the limited warranty, I was informed that the warranty was only valid for 3 months!!



I_thumb_down Dell Online is not recommended by JustJennie

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