Dell Online Review

I have two Dell desktop computers and one laptop and have, for the most part, been very happy with them.

Their online support can be either good or fair depending on the agent you get.  I had a tremendous support person that worked with me for three hours trying to resolve an issue I was having.  I felt he truly went above and beyond in his efforts.

 I have also found with their support that everything is documented and a case number is issued so if one needs to go back the information is stored and I didn't feel as if I had to start all over again with why I was calling.

 Sometimes I become frustrated because it is difficult to understand some of their agents as I believe they outsource, as do many companies, but if the person's English is not easily understood, that can be quite challenging.

When time to upgrade my computer, I will continue to purchase a Dell.