This laptop was OK until I added anything at all to it, and then it was extremely slow, glitchy, and generally problematic. Adding any program, a toolbar, software, even just storing information on it caused trouble. When I added a google toolbar, everything went downhill fast! It constantly overheated and shut down, despite having additional cooling fans/pads. Having more than one window open at a time was a sure way to make it shut down. I had to have it completely wiped twice and it still had problems. Eventually I had trouble with the keyboard as well. I tried cleaning it, removing and cleaning and replacing the keys, but it the keys wouldn't enter the letter without holding it down for a period of time and waiting for it to go. Then it would do multiple letters and I had to backspace to get rid of the extras. At first it was just one key and later many. What a pain this notebook became! Support & Service it was just out of warranty when the problems were enough to do anything about.