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I bought this computer a few years ago as my first Dell expecting them to be reliable computers. Little did I know how much money I would waste on this "affordable" laptop. I bought the "in-home" warranty option thinking that they would come if the phone support couldn't fix my problem. This never happened. They ended up only coming to install hardware, but not even touch the software. I still don't understand why they would charge for this service since only their technicians can perform such repairs without voiding the warranty. The computer itself was slow and ugly. It looked like a plastic box. Towards the end of my warranty I tried to get some internet drivers sent to me on a CD since they were erased after multiple hard drive crashes. When I asked them to mail me the CD with the drivers, they told me it would be impossible since they are the old drivers and they don't make the cd's anymore. The only solution was to download them online. Only problem was the drivers that I needed were the only way to get online. Terrible customer support and a terrible product.
Last edited on Oct 15, 2009
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