Computer good, customer service bad
Every day computer user
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MAR
20
2008
Dell Inspiron 1521 Laptop —
I know that this review is for the computer, but when buying a computer you also have to think of if there is a problem who will be there to help. The customer service at Dell is horrible. I love my computer, but I will NEVER buy anything from Dell again. The computer I ordered was not the computer I got. I ordered it blue, it came black. I ordered 160GB hard drive they sent me 120GB. I ordered it with a cd/dvd burner and it came with a cd burner only. You would think that they would fix these problems, but they just gave me the run around. Said I didn 't order what I ordered. Would not fix the problems and were rude. Everytime I tried to prove my case they said it wasn't on the invoice. I read to them the newspaper insert that I ordered from and gave them the coupon number and they told me they could look it up. I spend in total well over 5 hours on the phone. I did get some financial reimbursment, but more than anything I just got a headache! In there favor there tech support is good.
Dell Inspiron 1521 Laptop is not recommended by HeyMom
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