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This was the first time for my husband and I to make a large purchase via the internet. I have not been disappointed at all with our Dell computer. The basic package included the tower, keyboard, mouse, very basic software, CD-Rom etc. We upgraded quite a few things: got a 17 inch flatscreen, an extra CD drive, speakers, additional RAM, and the newest Microsoft Office version including Publisher. It did up the price several hundred dollars; but I can honestly say after pricing this same type of computer at various local stores, we easily saved $500+ by ordering Dell. It is very easy to "build" online and customize to what you want, and we received it in record time.
Vista hasn't been a problem for us, but it did take some time figuring out how to get around with it. And I have 100% loved the Microsoft Office Suite. All in all, a wonderful investment and worth every penny.