Dacor Stove - PGM365 Reviews

Great LOOKING, cooks well, but that's where the pros end.

Cons:  Horrible customer support.  On hold for 23 minutes just to get the name of a parts provider (I could not find a single parts house on-line that sells the cheap knobs that break in less than two years).

The down-draft is a joke.  Let's see...a boiling pot of water for spaghetti is about 10" tall; the down-draft until is about 7" tall.  It doesn't suck out ANY of the steam, so all the spaghetti steam goes into the light hanging above your cook top.  It does, however, suck the FLAME over towards it and thus slow down your cooking...

My PGM365 has had numerous gas explosions. No Dacor service technician would look at it because of liability concerns and Dacor would not do anything to help repair it. Every service company that I spoke with to book an appointment stated that it is a flawed and dangerous product and that it can't be fixed. One stated that that cooktop would burn down my house if I kept it. I replaced it with a GE cooktop which has worked flawlessly. I wrote to Dacor about this problem and they never called or wrote back.

The indicator lights have failed repeatedly, we finally gave up getting them fixed.  Then two of the knobs broke at the stem that attaches them within the same day while lightly wiping of the area around the knows.  The white painted arrow on the base of the knobs that indicate the direction to turn the knob wore off within a year with light cleaning. The stovetop is less than 2 years old. This is very disappointing for what's supposed to be a high end stovetop.

The Whitewestinghouse stove is the best stove I have ever used.  The burners lite quickly.  The oven heats right up.  It looks very nice in design.  Very easy to clean and does not scratch easily.  It is so woderful I started cooking and backing a lot more.  It is easy for my children to use.  It is light enough to move to clean under it on a regular basis.  I love the sqaure burner covers that connect together instead of the round ones.  Overall this stove was a great price and a terrific addition to any kitchen.