D-Link customer NO service ruined this product for me.
Every day computer user, looking for durability
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SEP
7
2008
D-Link DIR-615 Wireless Router —
The D-Link 615 wireless router was bought mainly for times when our sons are home with their laptops and for the occasional day my husband decides to work from home.Easy to Install:
I installed this product in November of last year. It was easy to install- I just followed the instructions on the CD included with the router. The two antennas bounce multiple wireless signals off of ceilings and walls to help eliminate dead zones.
Great Coverage:
The router provided excellent coverage in our large two story home. It even worked outside on the deck which is a wonderful place to be I might add. It also came with software that helps troubleshoot any connection problems.
Customer Service Experience:
Some time in the spring the router started acting up. I tried everything recommended to me. After multiple calls to the customer service department [product brags about 24/7 support] I still was not able to resolve the issue. Each time I called I got someone who barely spoke English and they all seemed to be following a script. I was told to do the same thing over and over. Finally, I suggested that they just replace the router. It was, after-all under warranty. No one in the customer service department would accept that idea. I was finally told that I could send it in [at my expense] and have it refurbished. At this point I had lost faith in the company.
I went online and discovered that my experience was not unusual. With a recommendation from a fellow reviewer I bought a different router and have been happy with it so far.
Summary:
I am surprised that the D-Link company cares so little for its customers. This had been our third D-Link and we realize that every product can have an occasional lemon. With just a little customer service we would still be D-Link owners. Instead, they have lost our business forever and I am here writing a review about the experience! :-)
D-Link DIR-615 Wireless Router is not recommended by Meri
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