I received this toaster as a gift and couldn't be more pleased with it. I must say though, the first toaster I received was broken (the toast wouldn't go down and why I gave this 4 stars) but I called Cuisinart and they quickly shipped me another one so the customer service is FANTASTIC. I love that this toaster has buttons for a bagel, frozen items and a button to reheat food. Another thing I really like is that you can choose how dark you want your toast and the little graph shows how much time is left on your toast before its done toasting -- this feature has prevented my toast from getting burned a couple of times!! Whatever I have toasted gets toasted evenly and I have reheated a couple things that have heated throughout very evenly. I have no problem using this toaster and I love the fact that it is digital.