Cricut Expression Review

Overall 4.44 of 5 view all 18 reviews

BKinMN
Eden Prairie, MN

Great to scrapbook with but expensive and no replacement parts

a bargain hunter

Cons

Life span of machine is short, No replacement parts

SEP

2009

Cricut Expression —

I love to scrapbook, and I love what the Cricut Expression can do. But I have invested over $1K in this product and accessories and I am now against a brick wall. I've had the machine almost 3 years... but really only have used it for about 50 hours. The cradle that holds the cutting assembly into place has crumbled at the hinges.. Definitely not from abuse or over use. I contacted the company, and since the 1 year warranty is over, I am out of luck. They do not sell replacement parts, but if I am willing to mail in my machine (at my cost for shipping), they will sell me a refurbished machine for $200 +tax+shipping (no warranty of course). What a scam this company has going. I now have all the accessories, so I need a working machine....rock and hard place.... If I had to do it over again, I would not purchase this, its not worth the agrevation and frustration I have received from their unhelpful customer service.

Last edited on Dec 16, 2009

Cricut Expression is not recommended by BKinMN

Review inappropriate? Copyright violation?

add BKinMN to my friends list add to my favorites email to a friend subscribe to feed

Search Amazon.com for Cricut Expression prices

Comments about BKinMN’s Review

I have the same problem and for them to simply suggest I just purchase a new really upset me. It not like this machine cost a few bucks. It really leaves a bad impression to know that after I purchase the machine and a year is gone I am up the creek with no paddle.

Provocraft has a lousy guarantee on their products and from everyone I have talked to very poor customer service. I really want a cutter, but frankly that is way too much money to spend if they do not feel confident enough to back it with a better service plan or part replacement.