1.7
28 reviews
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  • Average: 3.2
  • High: 5.0
Copa Airlines

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Copa Airlines
 
1.7

(based on 28 reviews)

Ratings Distribution

  • 5 Stars

     

    (2)

  • 4 Stars

     

    (2)

  • 3 Stars

     

    (2)

  • 2 Stars

     

    (1)

  • 1 Stars

     

    (21)

21%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
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Most Liked Positive Review

 

Staff who rock, great food, reminds me of when it was fun to fly

I flew coach with Copa from LAX to Quito via Panama City, and back to Panama City,  in June 2008. Copa's planes were comfortable and rather than expending energy on condescending to their...Read complete review

I flew coach with Copa from LAX to Quito via Panama City, and back to Panama City,  in June 2008. Copa's planes were comfortable and rather than expending energy on condescending to their passengers, the flight crews provided friendly, unobtrusive, professional service. They even served a hot meal on the 90 minute flight from Panama to Quito.  What's that  you say? Why yes, Copa does provide its passengers with real, non-plastic, flatwear. The whole experience was like being back in the 70's, without the flairs or the oil crisis. (Er, without the flairs, anyway.)  On the return flight from Quito to Panama, a hot breakfast with a choice of juices was served. (My vegetarian breakfast was the best I have had on any flight, anywhere.) On my way into the restroom I overheard one of the flight attendants whistling in the galley while preparing the breakfasts.  At 7.30am.  I don't know about you, but at 7.30am my co-workers think I am doing well if I am even awake.  Later in the 90 minute flight, coffee was served.  My ticket required me to change to Continental for the flight from Panama to the US.  Suffice as to say that I missed Copa...

I don't know what Copa's policy is regarding alcohol as I did not order any. Just get the pineapple juice; it is blended with some other tropical juice (guava?) and once you have tried this concoction, no other juice will ever taste as good again :)

VS

Most Liked Negative Review

 

Be warned! Copa airport staff are useless.

A recent ight with Copa to Buenos Aires required a transfer in Panama. When I checked in at the gate at Panama they informed me that they had over booked the flight by 12...Read complete review

A recent ight with Copa to Buenos Aires required a transfer in Panama. When I checked in at the gate at Panama they informed me that they had over booked the flight by 12 people. After waiting 30 minutes I asked what was happening. They informed me that they changed my flight to another one set for 7 hours later. They didn´t even bother to consult me. They made the change and left it at that. After a lot of heated discussion, I managed to convince them that it was important that I was on that flight in order toconnect with homeward flight to Australia. They simply changed someone else´s flight and issued me a boarding pass and said nothing to nobody. Not even the person who´s ticket they changed mine for. Five minutes before the flight was actually due to leave, I once again, asked what was happening. They then informed me that there was a problem with the flight and it was delayed for 4 hours. Again, no announcement or communication to any of the passengers. After that, the real fun began. However, for the sake of cutting the story short, lets suffice to say that many many people were enraged and at no times did they even make a signle announcement on the PA until the plane finnally left 6 hours later than scheduled.

Conclusion, just hope there are no problems with your Copa flight because if things go off track the staff are completely incompetant at communicating to the passengers or resolving issues. If you have the option, definately choose another ailine. COPA is as useless as they get.

Reviewed by 28 customers

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(1 of 1 customers found this review helpful)

 
1.0

Do not use this airline

By 

from England

Comments about Copa Airlines:

My daughter purchased ticket to fly from Lima to Quito on Copa to meet a tour travelling around South America. Copa check-in staff would not issue boarding pass unless she paid them $1000. She eventually agreed and produced her credit card. They stalled her until flight had taken off. She had to purchase a flight with a different airline. Do not use Copa Airlines. Their staff are thieving lowlife scumbags who extort money out of their customers. They do not acknowledge complaints. Travel with them (or not if check-in staff won't check you in unless you pay them a backhander in cash!!) at your peril

 
4.0

Comfy and simple

By 

from Edina, MN

Comments about Copa Airlines:

I see that the reviews for Copa Airlines are definitely not in the top. However, when I flew we had a good experience. It was simple, quick and easy to purchase the tickets. We were able to get seats together, which is sometimes difficult on other airlines. The lady who helped us over the phone was kind, efficient and informative and quick. The airline itself was good as well. We were boarding the plane the plane at the right time. There was enough room for overhead baggage. The seats where comfy. The plane was clean. The flight attendants were friendly and attentive. The food was fresh and tasty and we had a smooth flight. We arrived on time and had no complications or inconveniences. We will be looking to Copa airlines as an option for future travel again.

Service
Prompt, kind and friendly service. Everyone was very attentive and welcoming.

In-Flight Accommodations
We were able to ask for blankets and pillows and had a nice smooth flight.

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4.0

Airline new to me but a good choice

By 

from Peoria, AZ

Comments about Copa Airlines:

I had never heard of this airline but the group that I was a part of was booked on this line. It turned out that it was mostly Spanish speaking people on the airplane. I soon found out what it would be like to be in a situation where you understand very little of what is being said.The one bright note was that they served food on the plane that was actually enjoyable. .

Service
Someone else in our group bought our tickets so I don't even know how much that they cost but I suspect tickets were quite expensive. And some of the passengers offered this information. The new planes are great. Clean, comfortable and a pleasure to travel on but should you get on one of the old planes,

In-Flight Accommodations
The plane that we were on was somewhat new and the interior of the plane was clean and inviting. The seats were actually comfortable and i noticed that pillows and blankets were passed out to everyone. Food was not a choice that I would chosen but overall it was edible and that's the best I can say about it.

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1.0

Copa's cruel, unfair business practice

By 

from USA

Comments about Copa Airlines:

When my wife had a stroke and near-death hospitalization, I cancelled our Copa flight with more than 1 month advance notice, because she was forbidden to travel for at least 3 months. She spent a total of 7 weeks in Hospital.
Copa outraged us by refusing our refund or credit.
This is a shameful, disgusting treatment of Star Alliance 1K and Platinum customers.

EPILOGUE
Copa saw the published comments and its robot sent the automatic "send us details and we will resolve the issue" message. We sent full details and proof with the cardiologist's documents. The offer to help is a lie. They never responded.
My wife did not survive to see the solution.
Copa seems to ignore the effect a publicized message of this nature can have on its public image.
Now it is a full member of Star Alliance and stands to gain passenger traffiic through this important affiliation. To celebrate the alliance, Copa is offering super-low rates on several routes.
But just try to find the date with that low price! On each date I checked for various destinations to which I travel, Copa, with its uncomfortably squeezed 737s even for long-distance flights, instead of its usual low prices, had the HIGHEST priced ticket of any airline.

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(5 of 5 customers found this review helpful)

 
3.0

average airline

By 

from united states

Comments about Copa Airlines:

My husband and I flew Copa AIrlines on a recent trip to Costa Rica. While we were fortunately enough not to have a layover to get to San Jose, we did have a two hour delay. The customer service representatives at the airport were not giving out a great deal of information and we were not compensated.

Service
Copa Airlines offers discounted service throughout Central America. They fly not only into a majority of the major international airports, but to some of the smaller regional airports as well. It is a good little nugget to have for future off the path adventures.

In-Flight Accommodations
While many airlines are charging for some basic amenities today, Copa Airlines does provide a couple of complementary in-flight accommodations that I was pleasantly surprised by. Every passenger was offered headphones upon boarding the plane. In addition, there were pillows and blankets waiting on every seat.

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(3 of 3 customers found this review helpful)

 
1.0

Bad service and late arrival.

By 

from USA

Comments about Copa Airlines:

My wife and I decided to fly to Panama for a weekend back in 2012. We booked the flight with Copa Air and thought that we not only found the lowest fair ($350 per person in coach), but also earned Star Alliance miles. Leaving Chicago, our flight was already 2 hours late. Once we boarded the flight, we waited another good hour. Finally when we arrived in Panama City, we were 3 1/2 hours late.
Our bags, even though we had priority tags, still took about 30 minutes to finally show up. This took a lot of time out of our already short trip. On the way back, not much had changed. Our flight was late again by an hour and the staff wasn't too concerned about listen to customers issues. When we finally arrived in Chicago, my wife and I both decided that Copa wasn't an option anymore.
In the end, we still safely arrived in Panama City and Chicago, but we were late and not treated with too much respect. Next time, we will simply opt to pay a few dollars more so we don't lose several hours waiting.

Service
The staff was not too concerned about us passengers. As someone who logs 100k+ miles per year on Star Alliance, this sort of treatment makes me question my loyalty.

In-Flight Accommodations
The cabin was outdated and the seats were not meant for international flights. They were tight and uncomfortable.

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(2 of 2 customers found this review helpful)

 
1.0

HORRIBLE

By 

from USA

Comments about Copa Airlines:

Never again, would also not advise anyone to fly with their company. My flight was delayed from San Jose to PTY so I missed the connecting flight from PTY to LAX. 6 hours of waiting in the airport, meal voucher failed to work, calling card failed to work, was promised a shuttle home to San Diego since I was flying into LAX at 1am instead of 4pm & was unable to take public transit home. Shuttle of course never took me home so had to rent a car. Company responded to my complaint 30 days later promising me choice of $500 travel voucher or $400 bank transfer. Great. $400 bank transfer it is, should help pay for the rental car. Nope. 3 months later, countless emails and phone calls...still no bank transfer. Big chip on my shoulder. More broken promises than an deadbeat parent.TERRIBLE customer service.

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(3 of 3 customers found this review helpful)

 
1.0

Avoid This Corrupt Airline At All Costs!

By 

from USA

Comments about Copa Airlines:

I cannot even begin to tell you how horrible this airline has been to me. I was trying to visit a relative and I was told that I could not fly to Miami without a US visa. However, I am a Canadian and Canadians do not require a visa to travel to the US for up to 6 months. I dealt with 3 or 4 different agents at the airport, and after they gathered and talked for a while, another agent told me I was fine to go and printed me a boarding pass.

Then they stole my passport from me. One agent asked me to give her the address of the relative I would be staying with. I was refused access to phones, so I got out of line and went to make a long distance call at a phone booth to retrieve the exact address. Then after returning to the counter, she demanded the ZIP code to go with it. I left again and obtained the zip code. Then I came back, and this time she was insisting that I had to purchase another ticket or I could not fly. She was waving my passport in front of me, in the air, and refusing to give it back to me. I was already holding my boarding pass and other documents. After arguing for half an hour, and being told I might still be able to catch my flight if I cooperated, I finally agreed to buy a ticket, on the condition that it was 100% refundable. She told me the cost of a refundable ticket was more than $1100. Mind you, the only possible route is Miami - Panama City - Toronto. An outrageously long journey for what is normally a short flight. I again told her the price was irrelevant as long as the ticket was refundable without penalties.

I was forced to climb under the baggage scales, into the employee only area, and put my PIN into their credit card machine WITHOUT VIEWING ANY TICKET, PRICE OR AGREEMENT WHATSOEVER.My credit card company called me immediately to alert me to possible fraud, as there was no recognizable transaction associated with the charge. As I ran to catch the flight, which was thankfully delayed, I flipped the ticket around to read "NON-REFUNDABLE. PENALTY FOR CHANGE". As I got on the plane, the pilot apologized for the scorching heat in the cabin, that was due to a mechanical error with one of the engines. That lasted for the rest of the flight.

I called the office twice that day, and was told different things by different agents. I had to go downtown Miami to their headquarters just to get my complaint registered, and I was told there that I'd have to pay a penalty of a few hundred dollars for cancelling my ticket. They eventually waived that, but not until I spent weeks emailing and calling with no responses before contacting the CEO directly. He apologized profusely and told me the agent was in the wrong.

They have the audacity to charge more than double (sometimes triple) what other airlines charge for the shortest journeys.

All 3 of my flights were delayed more than half an hour. Staff was rude and inconsiderate. They do not address any concerns from their customers.

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(1 of 1 customers found this review helpful)

 
1.0

Customer service is a nightmare

By 

from USA

Comments about Copa Airlines:

I planned to travel to Columbia with 2 elderly relatives. Unfortunately, due to age and illness they were not able to travel. I took my trip and it was fine, the nightmare has been trying to get some kind of refund or credit for the other 2 tickets, which were over $1500. During various calls to customer service I was told the following: 1)the tickets are not refundable at all, 2)the tickets are refundable, just go to the website and fill out the request form,3)the tickets can be used as a credit for a future trip, but must be in the original passengers names, and 4) the tickets can be credited towards a future trip, and can be used by anyone, but must follow the original itinerary. After 4 months of phone calls and emails, and doing everything I was instructed to do, I have had zero success in getting any kind of credit or refund. Emails take weeks to get an auto reply, and then sometimes it's in Spanish only. Don't buy tickets unless you are 100% sure you will use them, or have travel insurance.

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(0 of 1 customers found this review helpful)

 
1.0

COPA Overbooks 5% and Bumps Passengers

By 

from USA

Comments about Copa Airlines:

COPA Airlines bumped us (my wife and myself) off their 11:50 morning flight 472 from Panama City's Tocumen International Airport to LAX on January 6. (COPA re-scheduled us to fly on their 6:40 PM evening flight 302 instead. We spent 11 hours at the airport.) COPA gave us a lunch certificate and a $300 future travel certificate (which we would never use because of this incident) demonstrating their admission of guilt. In two identical emails, sent January 10 and 13, we requested reimbursement from COPA for $250.80 in out-of-pocket expenses tied directly to arriving at LAX at approximately 11 PM. COPA never replied to these emails. We enlisted the assistance of a consumer advocate who apparently had no better luck than we did.
The direct cost of COPA Airlines bumping us off our morning flight exceeded $300, of which we requested to be reimbursed for our two main expenditures−hotel for one night ($102.80 at La Quinta Inn LAX) and $148, the difference between our initial cost for Southwest Airlines tickets to Sacramento and the cost on January 7−amounting to $250.80. We have received nothing, not even a reply.
We arrived at the Panama City Airport 4 1/2 hours early for our flight. Obviously that was not early enough as we were told at check-in that we were bumped. Why? Copa routinely overbooks their flights by 5% we were told by a COPA representative. Overbooking and bumping apparently are part of their business plan. Apparently passengers who boarded our flight confirmed the flight days earlier. COPA never told us to do that. (We are frequent international flyers, and we have not confirmed a flight in about 20 years.) COPA's policy of overbooking flights disrupts the lives of a lot of passengers (exactly 12 on our original flight) and causes their staff considerably stress. The COPA gate crew gave us no information, absolutely none. And the COPA service desk people gave us misinformation: they assured us that our luggage would be transferred to the 302 flight, and they assured us that we would get our special vegan meals. None of these things happened.
COPA not being able to transfer our luggage from the earlier to the later flight meant that we had to wait for our luggage for three days after we got home. The representative of the shipping company who delivered our luggage to our home said that COPA is a major part of their business, even though it's a small airline.
Our wonderful trip to Panama had this unfortunate ending. Our lives were disrupted. Our pockets were picked. But interested travelers, like you, will read this review and decide NOT to fly COPA Airlines.

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