2.3
9 reviews
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Continental Warranty

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Continental Warranty
 
2.3

(based on 9 reviews)

Ratings Distribution

  • 5 Stars

     

    (3)

  • 4 Stars

     

    (0)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (6)

33%

of respondents would recommend this to a friend.

Reviewed by 9 customers

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(1 of 1 customers found this review helpful)

 
5.0

Glad I purchased the Warranty

Comments about Continental Warranty:

I had never used the warranty that I purchased from my dealer in Nj about 2 years ago and when my vehicle broke down on the way to work I remembered I purchased the policy. The vehicle needed a transmission and I was pleased on the day of the breakdown I was put into a rental car paid by Continental Warranty and my claim was authorized for repair the next day and i was back driving my vehicle in 3 days. Very quick service and all i had to pay for was my $100 deductible on the $2500 bill. Thanks Continental Warranty!

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(1 of 1 customers found this review helpful)

 
1.0

SCAM ARTIST!!

By 

from Dover, DE

Comments about Continental Warranty:

Bought a 07 Trail Blazer off Williams GM in Elkton,Maryland.... 3 month ago,by paying cash the sales manager told me he would sell me a bumper to bumper warranty for 2,000 dollars if i paid cash.I did.Well today my master control switch (windows,locks& mirrors) went bad.Took it to Willis Chevy in Symira,Dealaware to get it fixed(electrical switch),called Continetal for the claim it was denied! Called Williams ....sales manager.. he told me he would take care of it.2 hrs. later he couldn't reach the rep and had finally texted the company.....no response.......The sales manager told me it should be covered ...costed me $457.10,still waiting to see about the refund.The sales manager at Willis told me for the same moey they would sell me the "best" warranty GM has for 2100.00 and it covers a lot of things they say isn't covered.The service writer also told me he had never heard of this company!!!!!!There cons!STAY AWAY FOR THESE CROOKS!!.....Thomas Farrington.....Dover Delaware

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(3 of 4 customers found this review helpful)

 
1.0

Find another company, you will only experience grief.

By 

from Houston, TX

Comments about Continental Warranty:

 

Trying to cancel mine now, I used a credit card for automatic payments and had to cancel my card.   NEVER allow them to debit you bank account.  This is by far the worst warranty company I have ever dealt with, they make excuses why something is not covered and do not pay the taxes or shop fees associated with the repair.  Although the online covered parts are somewhat extensive in text, the actual part coverage is very limited at best.   Yes, there are items covered, but there is also an excuse as to why they will not pay for the repair of that part when it breaks.  Common sense does apply here, if you don't maintain your vehicle, they will not pay for anything!!!  The issue here is coverage of warrantee items (or the lack of) for a well maintained vehicle.   REMEMBER-----there are always loopholes and these seem to benefit the warranty companies. I say keep your money and place it in a savings account for repairs, the cost of the warranty (with deductibles, taxes and shop fees) will more often than not be more than the actual repairs over the life of the contract.

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(2 of 2 customers found this review helpful)

 
1.0

They just steal your money!!!

By 

from Stafford, VA

Comments about Continental Warranty:

Continental Warranty! They are rude and very dishonest. they will find any way to pay a claim. It is to bad. Wish I had taken the money we paid for the policy and banked it. they have 1800.00 dollars, and never paid out a claim. Thanks for nothing but a pain in the ass.

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(9 of 10 customers found this review helpful)

 
5.0

Great Customer Service, Very pleased customer

By 

from Philadelphia, PA

Comments about Continental Warranty:

I purchased a Continental Warranty Inc. service contract Jan 2010 at my local car dealer.  I was a little skeptical at first so I took the brochure home to show to my husband and of course we went on the internet to research Continental Warranty Inc.  We were very surprised to see negative things being said about this company since our dealership (that we've doing business with for the last 10 years) would offer this service contract because of the negativity.  So we called the # on the brochure to ask them some questions and we were very suprised.  There was a company called MEPCO enterprises in Malibu, CA that offered a service contracts called a Continental Warranty.  Their selling practices consisted of email bombing and telemarketing rudely to people.  This company did not even inspect vehicles before putting a contract them, resulting in many claim denials and annoying most of their customers and their subsequent going out of business (I did some research on Mepco to see if I was being misled, but the Rep at Continental Warranty Inc. -Claymont, DE - was telling us the truth.  He told me to look up their BBB rating - Continental Warranty Inc. Claymont, DE - They have an excellent rating with the BBB and have been members since 1999.  Their company is called Continental Waranty Inc. and they offer 3 service contracts. 

After our investigation, we were confident that purchasing a service contract through Continental Warranty Inc. would be a good decision, especially since our local GM dealership was offering it.  It didn't make sense to us that they would sell a non reputable company, But looking up their BBB rating solidifed the deal for us.  Since January, we've used the service contract twice and have been very satisified with the coverage and the level of customer service we have received. 

Janet Ross

 

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(3 of 3 customers found this review helpful)

 
5.0

I think Continental is top shelf

By 

from Lorain, OH

Comments about Continental Warranty:

This company came through for me, I bought a warranty from them 3 years ago and had forgotten about it.  My engine went out last month and I was screwed.  I lost my job in February and I just am getting back on my feet, the engine was $3,500 and I need my car.

I paid $173.56 , they paid the rest!

 I cannot believe it paid off, I thought I had wasted the money, these guys are top shelf.

 Adrianne

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(3 of 4 customers found this review helpful)

 
1.0

lousey ,low down, boot legged, a sham, contiental warranty

By 

from Rahway, NJ

Comments about Continental Warranty:

 Lousy telephone personalities. They investigate you!!!! They shouldn't be allowed to stay  in business. They don't pay for fluids, gaskets, screws etc. What are we the consumers paying them for???? Piss poor warranty company. Wanted me to wait ten to fifteen days before they would pay for my car. Or I pay for the work to be done and they send me a check when they feel like it. I'm looking for another warranty company and trying to get my money back. What a head ache it took a week to get my car. I'm not looking for sefvices for nothing, but give me what I paid for. Make sure you get names when dealing with them, every one pushes the blame on someone else.

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(5 of 5 customers found this review helpful)

 
1.0

'Continental Warranty' is a SCAM

By 

from Harleysville, PA

Comments about Continental Warranty:

Continental Warranty weaseled out of a claim based on a technicality which had nothing to do with the maintenance of our vehicle. If you are unfortunate enough to have one of their worthless warranties be sure to read all of the small print. After reading be sure to get each and every service effort on the vehicle not only 'documented' but notorized. Maybe then they'll have to admit the holder wasn't negligent. These con artists are selling worthless warranties, which they have no intention of ever honoring, regardless of devotion to regular service. They will walk away from all payouts based on technical small print B#LLSH&T. I suggest you STAY AWAY or waste your money! This is a fake company with shister salesmen who simply pocket the warranty payments. No one gets paid by these bums...everybody gets screwed.

 

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(5 of 9 customers found this review helpful)

 
1.0

THE WORST SALES PRACTICES AND RUDEST SERVICE EVER

By 

from Philadelphia, PA

Comments about Continental Warranty:

  To Whom It May Concern:

 

I received extremely foul service from your company, and I am not a customer, nor will I ever be.  I will also spread the word to everyone that I can that Continental Warranty has very poor customer service and phone handling.  Here is why:

 

I received approximately 2-3 calls from Continental Warranty on May 23, 2008 during the morning hours on my cell phone. I was unable to answer my phone. I finally picked up and the person mispronounced my name when I answered, I then ask them not to call my phone anymore. I know when a telemarketer is calling simply due to the pronunciation of my name.

 

I then got a fourth call from Continental Warranty by a person by the name of Sarah. She asked for Niesha Kennedy, and when I asked who is calling and why she explained that she was calling to give a quote on a Chevy.  I do not own a Chevy, or any vehicle for that matter.  When asked how she got this number she said that it was submitted online.  I asked her not to call this number and remove it from the list.  She went on to say that she did not just pick this number out the phone book, and they don't randomly call people.  I then explained that she was speaking with the person who she called for, and that I didn't fill out anything and wanted my name removed from the list.  She told me I filled out information online (which I did not), and that I should not play on the internet, or give my information out. I explained that I did not do this and I would like them to remove my name from the list. Sarah stated it was not a list and that I filled out information.  She then yelled about how she was just doing her job and that if I wanted my name removed, I would have to call the number that came up on my caller ID.  I wanted service, so I was very nice and pleasant, and asked her more information so that she would calm down, and then I asked for her supervisor.

 

I was then transferred to Jacque Marcum. Jacque was not pleasant as I expressed my dissatisfaction with Sarah. I first explained to Jacque that Sarah was extremely rude and discourteous.  I explained that I wanted my number removed from their list. Jacque stated that I should not broadcast my phone number online while doing surveys. I was very nice to Jacque and asked him to remove my name from the list. He stated he could not do that because that would be considered insurance fraud, but he could decline the application, but my information would not go anywhere.  When asked if this would prevent anyone from calling, he said "Yes, as long as you do not go online". When I asked him what he meant by this he said, "You filled out a form..." Jacque also stated that I should not broadcast my number all over the place. I explained that I did not do this, and that I do not want anyone calling me.  He talked over me the entire time not letting me explain, and then disconnected the line.

 

 I was expecting Jacque to understand and simply assist me with my request, because he is the Sales Director and would like his company to have a good reputation.  He was very rude, talked over me, and then hung up. I called back the number from my phone and chose extension 3. David answered the line. I asked David did he have a boss, he said yes.  I explained that I needed to speak to his boss, although it had nothing to do with him.  He said sure and he transferred me, he came back to the line and asked who was calling, and then I was put back on hold for a few minutes.  Jacque never picked up.  I then stayed on hold and called the number on another line and got David.  I asked for Jacque and he picked up immediately. I explained that he disconnected the line, and I told him that I wanted to make sure that no one would call my phone, he said he could not guarantee that, and went back to the whole "broadcasting" your number thing. I explained once again I did not do this. Jacque stated that he had declined my application, but not to go back online and broadcast my number anywhere on any surveys or they would call me. I hung up the line.

 

I then got yet another call from Continental Warranty. I did not answer; I just picked up the line and hung it up. I then called Jacque back, and asked him had my name been removed from the list. He said I had already done that.  He then asked how many times I was going to call. I told him as many times as it took to remove me from the list. I confirmed with him his title (Sales Director), his company name (Continental Warranty), and his company website.  I then ended the call with Jacque. 

 

I looked online at the website and see that they are a BBB accredited business, (they have the BBB logo on their site, and it says "BBB accredited business" so I decided to file a complaint, however, I was unable to locate their information on BBB's website and had to enter this manually.

 

My desired resolution is to not receive any calls from Continental Warranty. I am seeking peace; I would not like to be disturbed with sales calls during my work day, or on my cell phone. I do not own a car, yet alone a 2008 Chevy as Sarah stated. I would not like Continental Warranty to call me about anything ever again. Deny my application and send me proof that my application has been denied. Remove my name from any records you have or any lists, and do not call my cell phone again. I requested this verbally several times, and was only given rude service from everyone I talked to, except for David. 

 

On the company's website, under their privacy policy it reads "Whether you are a current or potential Continental Warranty customer, your information and needs are **handled professionally, and above all, ethically**. If you have any questions regarding this Privacy Policy, or Continental Warranty, don't hesitate to contact us!"  This is untrue because the service was very rude from the very beginning, when I am the one that they are trying to solicit business from.  The phone call turned sour as soon as I simply asked to be removed from the list.  I was yelled at, accused of "playing on the internet", "broadcasting my number", was put on hold unnecessarily, and hung up on.  The higher up the ladder I got, the ruder the service was. Please resolve this situation.

 

 

Sincerely,

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