Continental Airlines Review

Very exciting with the news that Cleveland Hopkins Airport will be getting $57 mil expansion for CO.

 This is the best airline, after fighting bankruptcy years ago, their new President taught his staff very well to stay #1.  They have kiosk check in, fast luggage turnover, even cards so we are first in line at TSA with no carry ons to pass through.  That is Service!

We can fly to London leaving CLE at 7PM arriving at Gatwick at 7AM for a TA  cruise.  Nonstop, great meal served & then we get 7 hours of sleep.  4 hour flight from LAX we had a hot meal with salad, roll & butter, and a fresh baked chocolate chip cookie with coffee.

Last flight in September 2007, we came home from LAX, flight was 2 hours late which is typical for them.  We took the 3PM flight since it was nonstop.  My husband is visually impaired & they have him on file, so we get seats in the bulkhead row in the middle with the movie right in front of us.  SO he can see & enjoy it.  No other airline does this.  But we arrive at the carousel for luggage & we are seeing cases coming out with clothing sticking out the sides.  One was ours.  Turns out a forklift at LAX to put luggage in the truck to the plane went through it.  So right to the luggage office across from us.  The gal looks at it, opens the case & states it is only one side not entirely through it.  So it is classified as cosmetic damage.  I tell her a forklift destroyed it we are missing items from it so start to write the claim.  So she does.  We then agreed on BOGO air for 2008.  2 flights we pay for 2 seats get 2 free.  She also gave us certificates that do not expire, for 25% off flights.  Our travel insurance (AIG Travel Guard) paid us the the luggage, so we went to Sears with their sale & bought a set to use.

2 weeks later we get a letter of apology from the President.  SO I phoned him to tell him how great his gals were in CLE.