reviewer
graphics81
Staten Island, NY
Make you pay for their agent's mistake
1 star rating

5 star traveler
Pros

    None whatsoever

Cons
    tough policies, they really don't give a damn about you, no customer service, despicable phone customer service, don't care, a bit pricey

NOV
2
2009

Continental Airlines — 

Despicable customer service. I booked my flight over the phone. I am certain that the Continental agent messed up my flight day on my return flight and send me conformation with the wrong day coming back from my trip. When I called back Continental to say that the agent made a mistake on the day of the return flight, they said they would change in for me for $150 change fee. I did not understand why I have to pay extra money for a mistake made by continental agent and asked to speak to the supervisor. The supervisor was very rude, did not want to listen to me at all and said that there is nothing she can do for me and that if I wanted I could complain to the headquarter. Basically I was forced to pay an extra $150 on top of my already expensive ticket price because on Continental agen't booking mistake!!! NEVER,EVER FLYING WITH CONTINENTAL AGAIN!!!!!    

Last edited on Nov 02, 2009



I_thumb_down Continental Airlines is not recommended by graphics81

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