Omg. This is the 4th time I had to call them. Each time at least a 30 min wait. The web site says chat is no available surprise. Also checking web site to see if there is a extra charge for using your phone in the USVI it is unclear type in St Thomas and it does not come up. All the other VI come up except US Virgin Islands. How can this be? Not clear on any extra charges. The main reason I am upset is my flight got cancelled and had to use my phone which had been on airplane mode for a week. It took 30 mins on hold after asking for a supervisor twice still did not get a straight answer " what I am a I getting charged?" The web site did not list St Thomas. All the other VI's but not St Thomas.

Travelingworker

Dayton oh

Every time I call in to speak to some one it is a 30 min wait. Please get more people. Yes I have a lot of dropped calls and missed text messages

Ronj23

Dayton oh

I have used Consumer Cellular for many years and would not switch to any other company. I get signal almost everywhere and their customer service people are great.

Emma1dyna

Adams, Ma

I was told my Samsung S8 was compatible with their system. Install the new sim card they sent and all seemed good with the world for several weeks. Then I couldn't answer group text by could change to regular text mode and could answer the orginal sender. Then I fould I could not send pictures any more. Later could no longer answer group text for could no longer change over to text mode. Another week passed and then found I could no longer schedule text messages. Different menu came up but schedule message was ont on it. Then if message was over half page it would not send. Just sit there and little blue wheel just spined around and message never sent. I was able to select the bottom portion of the text and cut or move it to clipboard. then was able to send smaller text. Then that function also went away. Consumer Cellular just said my phone was no longer compatible with their system and could solve the problem if I bought a new Samsung phone for $700 to $800. To expensive price to pay for fixing their problem.

Brentcar

Davidson, NC

This is the worst company I have ever been dealing with. They prey on seniors who don't know what they are doing and that is how they make their money,,,I am going to file a class action to against this company..My neighbor is 73 yrs old and when I saw his first bill I told him he needed to stay with the other company that he is with because they are ripping him off. He did and now they took $75 out of his account..This company is the most pathetic company I have ever seen!!!

chersplace

Florida

No reception, dropped calls, .....no help from customer service. Worst service company out there.....besides UAL.

HitmanAssoc

McAlester, OK

this phone service is fraudlent. your on a no contract prepay plan and when you cancell your service they call you and tell you that you owe them money. how can you owe money on a no contract prepay phone service? they charge me 79.00 dollars after i cancelled and said they are going to charge me 10.00 more a month until i pay them. i refuse to pay what i dont owe so they had collection agency call me and say i signed agreement with them and they are lying. i never signed anything. i only talked to them on the phone never any paper work between us

BINKIEcat

coloma michigan

they used to be cheap and friendly and capable. Now they are just cheap. If you build a better mousetrap, it may be trampled by the stampede. Keep shopping consumers, this is not the place to park your cell phone. Trust me.

PhillL

Orlando, FL

Horrible customer service. Do not suggest this company at all. Plans might be cheap but not worth the customer service that you get. On the phone 30+ min with a "representative" only to get hung up on when I ask for a supervisor.

Dorie66

Kansas

Since Consumer Cellular is heavily promoted by AARP in mailings and on the website, I thought I would share my disappointment in Consumer Cellular after giving them a try. I ordered the service with much difficulty, then received a sim card in the mail. Two representatives on two occasions said I could activate at the end of the month and would not be charged, but when I called to activate I learned I was charged from the beginning of the month. I could dispute the charge when they bill came or I could cancel because I was within 45 days and there would be no charge. They left me no choice but to cancel. Receiving totally different information and dealing with a rude phone representative was too much. I was hoping for decent service at a better rate. I got out before it was too late.

notalk

Chicago, IL