It is a very good computer but I felt like there was always something going wrong with it. after having it a few months the battery needed to be replaced, then the power cord, then about a year after I bought it the hard drive had to be replaced. A few months after the hard drive was replaced I had to replace the battery again, then the power cord again. It most likely needs to have the hard drive replaced again also but instead I just bought a new laptop and only keep this one for my kids to play games on. Ease of Use It is a very easy computer to use. My daughter is able to use it without any problems and with very little help. Battery Life The battery only lasted 30 min so I had to keep it plugged in all the time. Support & Service HP was very helpful each time I had a problem. Durability I keyboard was not very durable. my 2 year old was able to take every single button off the keyboard very easily and very quickly. I wouldn't have cared except I was unable to reattach the keys to the board.