Terrible Service
appreciative of good service, not rich, practical, expecting good, fair service, budget conscious
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NOV
13
2007
Comcast High Speed ISP —
The product is good, the service is terrible. I love the always connected, high speed internet. However, the customer serivce at comcast is appalling. When we moved from one house to the next it took 3 weeks to get our service transferred to the new home, and then the installation was done incorrectly. It took another week to get a new service person to our home to fix it. Their reps are rude on the phone and you cannot talk directly to a supervisor. They will take your "name and number" and tell you a supervisor will call you back, but they never do. Recently we had an unexplained $239 "one time other fee" on our bill. The phone rep "could not disclose the reason for the fee". We ended our service immediately. Ridiculous!
Comcast High Speed ISP is not recommended by jennct
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