Comcast High Speed ISP Review

Overall 2.86 of 5 view all 37 reviews

morningangel513
Coraopolis, PA

Intense Dislike

expecting good, fair service, budget conscious, value conscious

Cons

rainy or bad weather connection slow, high priced

DEC

2007

Comcast High Speed ISP —

I have such an intense dislike for all things Comcast. While the 'high speed' interent is certainly fast, the connection requires resetting at LEAST 10 times a day. Every time I call them, they claim there is nothing wrong with their service, it must be on my end. Even the technician that came to check things out, from comcast, told me it was a problem with the connection outside. Their fix was to drag a cable wire from the neighbor's house, across both our driveways and into my connection box to 'fix' the problem.

I was told by comcast 'when we have someone available to bury the wire, we will.' I was called by comcast at one point and told that someone would be by to take care of things in one of their infamous 4 hour windows. I waited....and waited....and waited...and waited while the window of time came and went. I called back and was told that 'actually, I don't need to be there when they come since they are doing things outside.' Great!

No one came, this wire is still draped across 2 driveways and absolutely lovely orange cones grace the perimeter of my driveway. Finally, I called back and informed them that this was becoming a safety hazard. My daughter couldn't play outside because I was afraid she would trip over the wire. Not to mention anyone else that came and went from my place.

I was told, and I quote "this problem is not high on our priority list of things to take care of."
So I informed comcast that if it wasn't a priority to take care of this problem, that they created themselves to ensure the safety of guests and my family, then it was not going to be a priority for me to pay the bill.

Wouldn't you know...the very next day this problem was rectified.

I am very much looking forward to Verizon FiOS coming to our area so I may be rid of comcast for good.