Comcast - Cable Company Review

We live in an area where there is absolutely no tv reception, at all, if you don't have cable set up. So, while Comcast's basic cable was pretty lame, it did enable us to watch regular, old fashioned network television. The serviceman who came to install the cable arrived on time and was very polite. He even left us some extra cable, in case we decided to move the television. I'm not sure he was supposed to do that, but it was a nice touch, and it did come in handy.

After a few months, we upgraded to a higher level of cable, with a couple of premium channels, and an expansion, so that we could also watch from the bedroom. We also moved up to HD as we got an HD television. Again, the cable guy came just when he said he would, and he was very nice.

In terms of the people who work for Comcast, I have nothing but nice things to say. The few times we've had some problems with the signal, I've called Comcast and spoken to real, live people, who talked me through the problems. So far, so good.

My only complaint about Comcast is the fact that they're less than truthful when advertising their HD programming. First off, it's expensive to get HD service. On top of that, there is almost no HD programming, except stuff that's pay-per-view. Sure, there are some great nature programs, but we watched them all during the first week of having an HD television. The other free stuff offered in HD is lame: stuff like San Francisco's KRON 4 - the low budget, all news station. Wow - I really need to see some anchorman in high def! When it comes to the sort of movies that HD was made for...movies such as 300....we've had to pay additional money to see them on demand.

I guess the combination of courteous, timely customer service and lousy HD programming average out to a C. Not great, not awful. Average.