Comcast - Cable Company Review

Overall 2.33 of 5 view all 241 reviews

cydwatts
Smyrna, GA

They know they have a cable monopoly, and they're indifferent.

cost-conscious, Budget-Conscious, a pet owner, I believe in honesty, somewhat tech savvy, computer literate

Cons

Awful reception, awful customer service, overpriced

APR

2008

I switched to Comcast because I was frustrated (and long disgusted) with AT&T, and Comcast had their bundle, digital cable, digital voice and cable internet for $99.00.

First, the installer brought all these papers that said, among other things, that there would be no installation fee. He said the ONLY cost would be the first month of usage, $99. I gave him a check, he installed the stuff, and he left.

First, they cashed my check and it took me over a month to get them to acknowledge it. I faxed a copy of the cleared check to them twice. Then I saw a deposit on the bill, called to question it, they took my social security number and said that with that it would be waived, and then did not waive it. And they charged me $75.00 for installation.

I called them twice a month for four months before any of the charges were lifted. First I was told that the deposit could not be waived. I pointed out that I was never informed of a deposit, and was told that, once I asked about it, it was going to be waived. I was told it was waived again. It was not, and neither were the installation fees.

This started in July. In November, having gone around in circles for months with phone reps, I finally decided to go in to their office, with the pieces of paper saying there was to be no installation fee. In the meantime, I had been paying only the oldest parts of the bill because I had no intention whatever of paying the deposit and installation fees. As a result, my service had been interrupted several times, either by just bad service or by being cut off for non-payment of fees not legally accrued.

The lady in the office was nice enough; she said that she was going to waive the installation fee right then, and I promised to pay a certain amount, and my service would be restored immediately.

I paid what and when I said, and once again my service was interrupted. I called one more time, was hung up on twice, and finally got someone who was at least able to listen. I told him I just wanted to cancel the service because it was awful (throughout this time, most chanels went into digital snow on a regular basis, and some just went away entirely during certain hours of the day). He had me explain the problem to me, and actually got a supervisor to take the incorrect charges off right then. Kudos to him; thumbs down to Comcast as a whole.

When the year of special price is up, I'm looking elsewhere. I still have crappy cable, they won't waive any of the fee for their horrible service. Their service techs are competent enough, if you have internet issues, but the rest of the company can go hang as far as I'm concerned.

Last edited on Apr 17, 2008

Comcast - Cable Company is not recommended by cydwatts

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Comments about cydwatts’s Review

You are So correct, they, Comcast, are a monopoly and leave many no choice, but then Qwest is decietful in that they put you in a bundle you never asked for, charge higher prices than Comcast, if they correct their error they call it a credit, when really it is a correction! Actually both companies do this. AT&T on the other hand goes out of their way to satisfy all customers.
Qwest says they will give you three months free but charge you in full for the first with service fee, and will not slide their non-solicited or confirmed bundle and require you to pay in full to change or correct the package.
On the other hand Comcast had great customer service untill they fired most all their prior employee csr's within two years after their takeover in the Oregon Market and hired instead young tweds who have no idea what customer first service is because they are more to do with rude attitudes and their 3 minute phone call limitations than to take care of the customer. The solution would be that all competitors have the right to use the cable line just as they do the phone service in most homes originally installed by Ma Bell. That would be fair to be able to choose your provider. The cost of the services is expensive no matter where you go. So pick a great time to get your service and when it is a 100% free install. The story is no surprise to me as I too have had the exact same situations. It is all about money !
Sign me One who agrees and has been there too.