reviewer
rpanders6
Pleasant Grove, UT

Worst service, software, and hardware I've ever experienced!

1 star rating

a techie, computer literate
Cons
    Software crashes, Customer support poor, Website difficult to use, Not Mac compatible, Very sensitive to scratches on disks, first player recalled, Freezes Periodically, Player often doesn't function

AUG
11
2008

Clearplay - CP 007 USB DVD Player — 

The Clearplay has clearly been the worst consumer experience I have ever experienced. I have experienced problems with every aspect of their product. These problems include website malfunction, unclear instructions, non-responsive telephone tech support, uneducated tech support both through e-mail and telephone, a corrupt filter stick (how does this happen out of the box?), software that doesn't work and is extremely difficult to use (both PC and Mac solutions are horrible), and DVD player that is both cheap and non-functioning (after two replacements a product should work)! What a fantastic idea but implementation has been nothing but a nightmare. I have spent over 20 hours of my precious time trying to get this product to work. It just hasn't. I would not purchase this product, nor recommend doing any business with their company. I can't even cancel my membership over the phone because their phone system doesn't work properly. I have had to call my credit card company to put a stop payment on their monthly service.

If you enjoy headaches, this is the product for you.



I_thumb_down Clearplay - CP 007 USB DVD Player is not recommended by rpanders6

2
helpful
votes
Did you find this review helpful?
 
 
 




I_comment_shdw24 Comments about rpanders6’s Review