I am a good paying credit card customer. I am generally always carrying a balance, sometimes more than others. I did business with citi for several years & had a 6.5% interest rates. I went through a separation and financially, thinks got tight. I used my credit cards a lot more, but still never went over my limit. I was never once late on a payment. One day, I got a bill & my minimum payment went through the roof. I called them & they said they can change my interest rate whenever they want & they went from 6.5% to 16%. Needless to say, I cancelled the card!