Citi - Shell Gas MasterCard Review

http://www.msnbc.msn.com/id/33388210/ns/business-consumer_news/from/ET

Same story on link above from MSNBC. Ticking off lots of people.

I got the same story, so I pulled my report, nothing bad on it. I was thinking maybe id fraud. Nope. It just seems like an excuse to dump folks like me who paid in full each month, banking about $25/month in Shell gas rebates. I've already switched to using my Chase BP Visa. It's not as convenient, but, if I have to do a bit more work to save my 5% on gas, so be it.

I've already spent close to $100 on fuel since I found out on 10/15 that they closed my account on 10/14 without warning.

Perhaps that's why Chase had a good quarter and Citi didn't last quarter. Chase is doing a much better job of keeping customers satisfied.

Last edited on Oct 18, 2009 at 10:21PM

My Citi Shell Mastercard was closed without warning as well, after attempts to use it at a restaurant and a discount store resulted in the card being declined. I was told that my account was closed on October 14th due to something Citi pulled up on my Equifax credit report. I pulled up all 3 credit reports; Equifax was the only one of the 3, ironically, to still list my Shell account as "open". Experian and Trans Union listed the account as "closed at card issuer's request". I will no longer use Citi credit cards or buy Shell gasoline as a result of this stupidity. Apparently Citibank NA used the "Experian" excuse to close thousands of Shell Mastercard accounts this week, since we aren't the only ones complaining. I have seen posts on other forums about this matter.