Citi - AAdvantage Platinum Mastercard Review

Overall 3.08 of 5 view all 12 reviews

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merge15213
Pittsburgh, PA

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their staff is clueless and they do not live up to their pledge

pay my cc bill off each month, expecting good, fair service, a comparison shopper

Pros

get 20k intro AAdvantage miles

Cons

start up incentives are not fulfilled, operators give false information

NOV

2007

Initial account opening incentives included a buy one get one free coupon for future flight. Being that I knew I was flying for a friend's wedding, I accepted this credit card SPECIFICALLY for the BOGO flight coupon. My end of the deal was to make a number of purchases and they would send the BOGO coupon in 8 - 12 weeks. On the 8th week I phoned to see how things were going, and no one could help me until the full 12 weeks had passed - which by that time when I did call I needed the coupon in my hand. One operator told me to phone back tomorrow to get a code; one operator told me they could overnight it; another operator told me there was no such thing as overnighting AND that there were no codes to be given orally over the phone. In the end I received the coupon at 15 1/2 weeks and had to purchase my flight tickets at full price, costing me and extra 650$. Because it was Citi's fault they gave me an EXTRA BOGO coupon instead of crediting me 650$. Furthermore, both BOGO coupons were due to expire in less than 4 months AND when I attempted to use the BOGO coupon with lowest airfare offered those flights were deleted from the available options. Making the final bill after taxes and etc. almost equally expensive as purchasing two of the cheapest fares without using the BOGO. In the end a total waste of my time, and i got nothing out of it except the bonus 20,000 points and the first year free from yearly fees. Which, I will not pay for bad and unreliable service, so i plan on cancelling my card as soon as my free year is up.

Last edited on Jun 17, 2008