Chrysler Financial Review

This is a warning to all consumers who may get an auto loan through Chrysler Financial. I bought a car in 2005 and was financed through them. Typically, there have not been any problems. Until now

I made my last car payment at the end of August. Chrysler Financial took it upon themselves to steal an extra car payment from my account. The payment I made was scheduled for 8/28. On 8/31, when I checked the bank to be sure it was paid, there were two charges from Chrysler Financial taken from my bank account.

I called Chrysler Financial on 8/31, and they told me they only had one payment showing in their records and it must be a bank error. I went to the bank and tried to fix the problem, but through their process it would have taken 2 weeks to get anything done. They suggested I try Chrysler Financial again. So I did, and this time they showed 2 payments in their records.

I informed them that I only authorized one payment and by them taking the second, my account was left with a negative balance. The man - who spoke with a thick Indian accent, and was very hard to understand - attempted to tell me that it was my fault that 2 payments were made. I explained that I only authorized one payment, and only had one confirmation email.

I was then transferred to some 'supervisor' in the billing department, who also attempted to tell me it was my fault. Again I explained that I only authorized one payment and only had one confirmation email. She then informed me that I could fax her a copy of my running bank statement to prove that 2 charges were actually taken from my account, as well as a letter from my bank stating that they were unwilling to resolve the matter. At that point, she said she would take that information back to her supervisor and explain to him that I 'forgot' I scheduled 2 payments and see about getting the 2nd payment returned. She said it would take 2 weeks to get the second payment returned, and it would have to be by check. She also explained that if I chose to do that, then my next month's car payment would be due and I had to give her a post-dated check over the phone to cover the next car payment or she would not issue me a check for the refund.

I refused to do provide her with a postdated check. I also refused to provide her with my bank statement.

My options now involve filing an affidavit of fraud against Chrysler Financial, as they did not have my permission AT ALL to withdraw that second payment.

I also removed my bank information from Chrysler's records, and requested that they begin sending me paper statements and I will mail checks to them until the car is paid off.

I do not trust them, they stole my money and left me with absolutely nothing.

So beware if you chose them as your auto lender. They are shady and unethical.