ChooseHotTubsDirect.com Reviews

Search ChooseHotTubsDirect Complaints - Fraudulent Business

Overall

Rated 1 out of 5

We would like to bring to your attention one of the worst consumer product scams to hit the Internet under the guise of Internet Hot Tub Sales. ChooseHotTubsDirect.com aka Choosedirect.com LLC aka Direct to Home Appliances LLC, Owned by Steven Barbarich. This company is importing hot tubs from China, which are not in compliance with ANY US federal or state laws and Canadian laws concerning product safety and energy efficiency compliance. Over 700 of these spas have been sold in the US and Canada from 2008-2009 and the company continues to profit from the sales of these substandard spas in 2010. There is a very large gathering of angry consumers who spent $3000 and up on these spas...

ChooseHotTubs Direct - Steve Barbarich Great Customer Service

Overall

Rated 5 out of 5

I shopped for online hot tubs for over a month with no luck at all. I was on the computer and clicked around until it almost drove me crazy! After searching around for days on end, I finally came across ChooseHotTubsDirect.com. I must say I was a little scared to buy a hot tub online because I don't get to see it first, but I don't have enough money to afford a hot tub from the store. What did make me feel more comfortable though, was actually speaking to the CEO of the company, Steve Barbarich on the phone. It made me feel much better that when I called up ChooseHotTubsDirect.com I was actually able to speak to somebody that wanted to help me out and answer all of my questions. I'm not the ...

Excuse After Excuse After Excuse and NO HOT TUB

Overall

Rated 1 out of 5

I don't understand all the good reviews on this site. I don't believe any of them. I've been waiting 8 Months for a hot tub that was supposed to be delivered in 10 to 16 weeks (they give you a much shorter timeframe until you pay for it). I've been given excuses month after month and now that they have run out of excuses, they simply won't respond to my inquiries. If you have a few thousand dollars to risk, then go ahead and order from these people. If not, then look elsewhere. I've had to resort to legal counsel.

Great job by ChooseHotTubsDirect.com

Overall

Rated 5 out of 5

We ordered a TV spa. We were a little hesitant on ordering something like this online, but the stores were selling them for around $10K, and they had them for something like half the price. When we got the tub we were astonished. It was beautiful. We have the cable hooked up to it now and family watches movies in it on holidays and get together. It's quite a crowd pleaser. We did have to replace a pump after 4 months, but they have a spa tech on staff that's on call, so it wasn't that big of a deal.

Very affordable hot tubs

Overall

Rated 5 out of 5

My wife and I were a little taken back at the prices of the choose tubs web-site. The prices were pretty hard to believe because they were several thousand less than the stores we had been to. I asked for some references before we bought, and they gave them to us. We got the hot tub and it really looked and worked like the expensive ones we found in the store! We are quite proud of ourselves for saving so much money.

products change quickly by ChooseHotTubsDirect.com

Overall

Rated 5 out of 5

The hot tub arrived damaged.We were a little angry, but they sent a new hot tub out within 4 days. It was actually pretty remarkable how they worked with us to resolve the issue quickly. I recommend them to anybody. They are credible and they stand behind their service and product.

Excellent Customer Service at ChooseHotTubsDirect.com

Overall

Rated 5 out of 5

I was very pleased on how much time the sales person spent on the phone with me, at least an hour or two going over the different choices, explaining the hot tub features etc... The hot tub came a couple weeks after order, in very good condition. Very nice tub. I'm pleased.

Reviewer is an employee or otherwise affiliated with the brand.

great shopping experience at ChooseHotTubsDirect.com

Overall

Rated 5 out of 5

We were afraid of purchasing a hot tub online, but we were pleased how easy choose hot tubs made if for us. It took a few weeks to make but it did come and in perfect condition. But the deliver company had fairly nice people and they even move it up to our garage. The hot tub was installed and we have been enjoying ever since. It was a good online shopping experience for me and my family.

ChooseHotTubsDirect took my money and never gave me my hot tub!

Overall

Rated 1 out of 5

I ordered and paid for a hot tub last summer from these people. I have never gotten the hot tub and they have not refunded my money. I cannot get anyone to call me back, and after researching this company more have discovered that I am not the only one they have done this to. They are thieves. The company owner is a sneak and a cheat. The BBB has several complaints and I have found even more on other sites. He needs to be shut down. No one should be allowed to run a business like this! Shame on you Choose Direct and SHAME ON STEVE BARBARICH for being such a crappy business person!

Amazing Expirience @ ChooseHotTubsDirect.com

Overall

Rated 5 out of 5

I live in Germany. I needed a hot tub fairly quick. They actually arranged to air ship the hot tub to us from the United States (for a price). My wife and I thought that was pretty amazing. It came in good shape, and we are happy customers.