Chase - Credit Card

Chase - Credit Card Reviews



Overall 2.5 star rating2.71 of 5 (by 24 users)



Chase - Credit Card Review Summary

One credit card offered by a reputable bank is the Chase Credit Card. This card is backed by a financial giant and reviewers like the customer service they receive with Chase, the reward system, and the professional attention they receive each time they call. The Chase Credit Card is “Great for Rewards” and a “Good Company”. But there are others who don’t like Chase Credit Cards due to the hidden fees and weak service. “Customer Service is as Bad as it was in the 1980’s” is a complaint voiced by one reviewer and when you add everything up, the Chase Credit Card is an average Credit Card overall that won’t be to everyone’s liking.
4% of people rated Chase - Credit Card as 5 stars
4% of people rated Chase - Credit Card as 5 stars%
4%
42% of people rated Chase - Credit Card as 4 stars
42% of people rated Chase - Credit Card as 4 stars%
42%
14% of people rated Chase - Credit Card as 3 stars
14% of people rated Chase - Credit Card as 3 stars%
14%
4% of people rated Chase - Credit Card as 2 stars
4% of people rated Chase - Credit Card as 2 stars%
4%
38% of people rated Chase - Credit Card as 1 star
38% of people rated Chase - Credit Card as 1 star%
38%
54% 54% of people recommend Chase - Credit Card 46% of people don't recommend Chase - Credit Card 46%
 

Chase - Credit Card Comparison

4 star rating Most Helpful
Favorable Review
SEP
4
2007

Regular Customer Service sometimes are not so good.

They need more training in the regular customer service area so you feel more satisfied as a customer when you get off the telephone with them.

You do have to watch their fees and rates.

But the executives are wonderful they are professional, friendly,...

review »
reviewer
appreciative of good service

thebest
Davenport, FL
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1 star rating Most Helpful
Critical Review
JUL
18
2008

After a terrible experience with Chase in the 1980's, I decided never to waste my time with them.  Unfortunately, they bought my BankOne credit card account in recent years.  It was a great points program for Disney I had enjoyed since it was first offered.  That program paid for a large portion of...

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reviewer
on a strict budget

cindyrmac
Rutland, VT
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Chase - Credit Card Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 24 sort by: most helpful | date | rating


2
helpful
votes
saving a little

DEC
20
2008
CHASE BANK AND CREDIT CARDS AND THE PEOPLE THAT WORK FOR THEY SUCK AND WHEN YOU TRY TO WORK WITH THEM IT'S THERE WAY YOU CAN NOT WORK WITH THEM I HAD A CARD WITH CHASE FOR YEARS AND PAID-ED ON TIME AND THEN ONE DAY MY INTERESTS RATE JUMPED UP I CALLED THEM AND I WAS TOLD "WE CAN RAISE IT WHEN WE WANT TO" THEN I GOT LAID OFF AND I CALLED THEM TO WORK OUT A PLAN TO PAY OFF THE AMOUNT THAT I OWED THEM AND I WAS TOLD THAT THEY WHERE WANTING THE HOLE AMOUNT PAID IN FULL   THEN I GOT MY BILL FROM CHASE AND THEY JACKED MY RATE UP TO 22% IN TWO WEEKS AND HIT ME WITH LATE CHARGES AND I HADN'T BEEN LATE... review »
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1 star rating
reviewer
SCHUMU
Cincinnati, OH



1
helpful
vote
an moderate investor, saving a little

SEP
28
2009

I had Chase, years ago and was so displeased with their pratices I paid the card off and closed the account.

Recently, my previous credit card company was purchased by Chase, much to my dismay. Not wanting to deal with Chase again, I paid off my the balance as stated.  They charged interest for the days that the card held a balance the previous month.  When I called to see what was going on, I got an extremely rude representative.  No one offered any solution, except "pay a little extra and we'll send you a check for the amount that you over pay."

Once I get everything settled, I will be closing...

review »
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1 star rating
reviewer
MickeyG
Sacramento, CA



1
helpful
vote
in debt

JUL
29
2009

Chase/JP Morgan is reducing credit lines and canceling credit cards based upon statistical analysis of credit card accounts.  In some cases they are not notifying the card holder that the account is closed or the credit limit reduced until after the customer finds that their card does not work.  This is a very clear example of poor business and management practices for a company that was bailed out by the taxpayers.  In my case, one credit card was from Providian, then Washington Mutual and then Chase, which had been used for 11 years with no late payments during this time.

This isn't the way...

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1 star rating
reviewer
smidas
Wichita, KS



1
helpful
vote
a low risk investor

JUN
26
2008
I only have a Chase card because it used to be a BellSouth rewards card.  The rewards were taken away and the card ownership changed several times until it became Chase.  I only keep the card (a MasterCard) because some vendors won't accept Visa or Discover, and I used to pay my phone bill with it.  I do not like Chase (bank, card of otherwise) period.
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2 star rating
reviewer
bobcat70583
Brazoria, TX



1
helpful
vote
an moderate investor

JUN
23
2008
My experience with Chase has been terrible. They failed to process a payment of mine, which I sent in 2 weeks early. They charge me for a late penalty and up the credit finance charge. When I complain they not only don't change any charges or the credit rate but are very rude. I payed it off and cancelled. what happened to customer service!!
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1 star rating
reviewer
implode
Peoria, IL



1
helpful
vote
in debt, paying cash, Every day computer user, saving a little, on a strict budget

DEC
9
2008
CANCEL ALL CHASE CARDS, BE WARNED, THEY LIE EVERYTIME YOU CALL CUSTOMER SERVICE. THEY ALSO WOULD RATHER SEE YOUR FAMILY BE HOMELESS AND STARVING, RATHER THAN WORK WITH YOU
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1 star rating
reviewer
veterantimes3
Akron, OH



1
helpful
vote
an aggressive investor, an aggressive saver

JUN
23
2008
I made the mistake of getting a car loan for my Mercedes with Chase bank. It has been a nightmare for me and they do not care. That is the sentence to remember from this review--they do not care. I like to pay online, it has taken hours to finally get the bugs worked out of their web site. I even got charged when I paid on time, they told me it was the "system", my way of thinking they are the "system". These folks need to be investigated for excessive fee charges. I will be getting out of this car loan as soon as possiblle and can not recommend anything about the credit card they sent me, I do... review »
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1 star rating
reviewer
mcnalbuild
Oceanside, CA



D
a low risk investor

OCT
2
2009

I obsessively check my bank balance online.  One day, I noticed that my credit card payment was much less than it should've been.  I had paid by mailing in a check, and I immediately looked at my checkbook to see if I had made a mistake.  Nope; the carbon copy had the correct amount.  The amount Chase had "credited" me was less than the minimum payment.  I'll spare you the agonizing details, but here's what I learned from this experience, in the hopes it will help others:

Chase may make a typo when processing your paper check.  They will admit that it's their typo, but only after you have...

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1 star rating
reviewer
Morticiamo
Denver, CO



D

NOV
13
2009

I've had Chase accounts or accounts purchased by Chase.  My family & friends carry Chase credit cards as well and after comparing our notes, it's undeniable how horribly they conduct business.  We've had phone calls that went nowhere, disputes that had no resolution except, of course, in their favor, and to make matters worse, there is absolutely NOTHING you can do in your defense.  Yes, even if they are in the wrong, you will still be charged the late fees.  One phone rep actually went as far as to disclose information that "they are not ever allowed to reverse late charges... no matter what!"...

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1 star rating
reviewer
theHistorian
Anaheim, CA



D
in debt, paying cash, Every day computer user, on a strict budget

JUN
24
2008
I now hate credit cards now that I'm into debt upto my eyeballs but I would choose this one over any of the others I've got because they are an alright bank. Customer service isn't the greatest but if you have a serious problem the "higher ups"  are good at working with you. I got laid off from my job and fell behind in my payments and the good old bill collectors starting calling then I got a new job and a guy from Chase called and said if I made a series of payments he could take away some fees and get me back under my limit and on track again. Well I made the payments and at the end of it... review »
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3 star rating
reviewer
blooba
Pandora, OH



D

JUL
8
2008
i'm a student and recently got my new chase platinum visa card. chase platinum visa card is awesome it gave me high limit with a 0% APR for 6 months and after that a good deal of APR of 7.99%. to tell in one sentence its a lifesavers for average person with a minimum income. the customer service is good and fast. less waiting time and online banking service is good.
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4 star rating
reviewer
bhagavath
Hammond, IN



D
an moderate investor

JUN
29
2008
Be very careful with offers of time sensitive low interest rates. Although I made my payment on line, on time something with their system did not accept the payment. It took several weeks and a supervisor to have all the fees reversed and my interest rate restored.
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3 star rating
reviewer
npea
Springfield, VA



D
on a strict budget

JUN
23
2008
I am a Chase card user. I have been real happy with the service overall. I like that I didn't have any interest for a year when I first recieved it. It helped out not to have any added interest to the bill. I agree that customer service needs a little improvement.
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4 star rating
reviewer
Cherie
Baltimore, MD



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