Chase - Credit Card Reviews

Overall

3.18 of 5 (by 17 users)

Chase - Credit Card Review Summary

One credit card offered by a reputable bank is the Chase Credit Card. This card is backed by a financial giant and reviewers like the customer service they receive with Chase, the reward system, and the professional attention they receive each time they call. The Chase Credit Card is “Great for Rewards” and a “Good Company”. But there are others who don’t like Chase Credit Cards due to the hidden fees and weak service. “Customer Service is as Bad as it was in the 1980’s” is a complaint voiced by one reviewer and when you add everything up, the Chase Credit Card is an average Credit Card overall that won’t be to everyone’s liking.

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Chase - Credit Card Comparison

Most Helpful
Favorable Review

Wonderful

SEP

2007

Regular Customer Service sometimes are not so good.

They need more training in the regular customer service area so you feel more satisfied as a customer when you get off the telephone with them.

You do have to watch their fees and rates.

But the executives are wonderful they are professional, friendly,...

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appreciative of good service

thebest
Davenport, FL

Most Helpful
Critical Review

I prefer credit cards over checks and debit cards

JUN

2008

I only have a Chase card because it used to be a BellSouth rewards card. The rewards were taken away and the card ownership changed several times until it became Chase. I only keep the card (a MasterCard) because some vendors won't accept Visa or Discover, and I used to pay my phone bill with it. ... read full review »

a low risk investor

bobcat70583
Brazoria, TX

Chase - Credit Card Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 17 sort by: most helpful | date | rating

helpful
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Customer service is as bad as it was in the 1980's

on a strict budget

JUL

2008

After a terrible experience with Chase in the 1980's, I decided never to waste my time with them. Unfortunately, they bought my BankOne credit card account in recent years. It was a great points program for Disney I had enjoyed since it was first offered. That program paid for a large portion of 2 Disney trips.

But forget it now. The Disney points are more than offset by outrageous fees and interest charged by Chase. I went from a great low interest rate...to likely the highest rate allowed by law. This for a customer of many years, with solid credit (homeowner for over 20 years,...

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cindyrmac
Rutland, VT

if i had to use credit card i would choose this one

in debt, paying cash, Every day computer user, on a strict budget

JUN

2008

I now hate credit cards now that I'm into debt upto my eyeballs but I would choose this one over any of the others I've got because they are an alright bank. Customer service isn't the greatest but if you have a serious problem the "higher ups" are good at working with you. I got laid off from my job and fell behind in my payments and the good old bill collectors starting calling then I got a new job and a guy from Chase called and said if I made a series of payments he could take away some fees and get me back under my limit and on track again. Well I made the payments and at the end of it... read full review »

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blooba
Pandora, OH

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Chase Freedom Card Rewards are Excellent

don't carry a balance, thrifty, Every day computer user, an moderate investor, an aggressive saver, online banker

JUN

2008

Lots of cards that had great rebates have cut them, but Chase Freedom card still give you 3% on the top three categories of purchases, and !% on the rest. When you accumulate $200 in rewards, it can be redeemd for a $250 check, a 25% bonus and in real cash. The monthly rewards for bonus cash is limited to $12 (2% bonus on $600 in purchases), so you need to be aware that it is capped.

I also like the autopay feature: I have the account linked to my bank account, so the full balance is paid every month by ACH on the due date, so I avoid late fess and interest.

Never had a problem, never... read full review »

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goldsheet
La Mesa, CA

Great Credit Card

in debt, Every day computer user, saving a little

JUN

2008

I have a Sony Card powered by Chase. I earn Sony points every time I use it to be used towards future purchases or rewards. I originally applied for the card because I am an avid "Wheel of Fortune" fan. I keep hoping my Spin ID will come up on the show and because I am a Sony Cardholder I will receive $50,000. WOW!!

I also enjoy other benefits since I have enrolled in Card Protection for this card. I get a payment holiday with no interest, no payment but I have deferred my payment for 4 months because I moved. I have truly enjoyed the benefits of this card and recommend it to anyone looking...

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vbmason2013
Ennis, TX

life saver

JUL

2008

i'm a student and recently got my new chase platinum visa card. chase platinum visa card is awesome it gave me high limit with a 0% APR for 6 months and after that a good deal of APR of 7.99%. to tell in one sentence its a lifesavers for average person with a minimum income. the customer service is good and fast. less waiting time and online banking service is good.

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bhagavath
Hammond, IN

They screw up and you pay

an moderate investor

JUN

2008

My experience with Chase has been terrible. They failed to process a payment of mine, which I sent in 2 weeks early. They charge me for a late penalty and up the credit finance charge. When I complain they not only don't change any charges or the credit rate but are very rude. I payed it off and cancelled. what happened to customer service!!

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implode
Peoria, IL

mediocre

an moderate investor

JUN

2008

Be very careful with offers of time sensitive low interest rates. Although I made my payment on line, on time something with their system did not accept the payment. It took several weeks and a supervisor to have all the fees reversed and my interest rate restored.

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npea
Springfield, VA

good company

on a strict budget

JUN

2008

I am a Chase card user. I have been real happy with the service overall. I like that I didn't have any interest for a year when I first recieved it. It helped out not to have any added interest to the bill. I agree that customer service needs a little improvement.

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Cherie
Baltimore, MD

an okay card

in debt

JUN

2008

I think the chase credit card is about equal to any of the others out there. You get 1% back for all your purchases. The only option that is different really is the choice to earn points or cash back, and the ability to switch between them at any time.

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musickitty
Yorktown Heights, NY

Great for rewards!

a low risk investor

JUN

2008

I love the Chase Freedom card - we use it for everything and it's nice to get a little extra each month. If you accumulate $200 they give you $50 extra - money for paying for things you would normally buy anyway - why not???

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KIRWIN12
Sagamore Beach, MA

Chase is a great card

on a strict budget

JUN

2008

While other cards are raising interest rates and fees so very fast, my Chase card is staying the same. Since I am carrying a balance on this card, that is very important to me...more than rewards.

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Misty
Jacksonville, FL

pretty good

an moderate investor

JUL

2008

I like the reward plan of 1 point for each dollar spent. The gift are getting worse, but the gift cards are still a good bet.

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spck78
Elmhurst, NY

love my disney chase card

JUN

2008