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Chase/JP Morgan is reducing credit lines and canceling credit cards based upon statistical analysis of credit card accounts. In some cases they are not notifying the card holder that the account is closed or the credit limit reduced until after the customer finds that their card does not work. This is a very clear example of poor business and management practices for a company that was bailed out by the taxpayers. In my case, one credit card was from Providian, then Washington Mutual and then Chase, which had been used for 11 years with no late payments during this time.
This isn't the way to treat customers and one day Chase will pay from their poor marketing practices as long as the US government doesn't decide to bailed them out again.
Last edited on Jul 29, 2009